Maintenance Account Manager

Pine Lake Companies; Lutz (FL); Sur place; USD 52 000 - 72 000; Plein temps

Résumé du poste

Pine Lake Companies in Lutz, FL is seeking a Maintenance Account Manager to oversee landscape maintenance accounts and serve as the primary client contact on-site. You will conduct site visits, coordinate maintenance crews, review work quality, and address client requests to ensure services meet contract specifications and standards.

The role emphasizes scheduling, budgeting, proposals, and collaboration with operations to resolve issues and implement improvements, including upsell opportunities

Qualifications

• Account management and client relationship skills.
• Knowledge of landscape maintenance practices and irrigation systems.
• Organizational and time management skills.
• Basic financial and contract management skills, including budgeting and proposals.
• Leadership abilities to coordinate field crews and ensure safety.
• Proficiency with common office software (email, spreadsheets, CRM).
• Valid driver’s license and ability to conduct on-site visits.
• Experience in landscaping or property management preferred.

Responsabilités

• Conduct site visits and coordinate maintenance crews.
• Ensure services meet contract specifications and company standards.
• Review work quality and address client requests or concerns.
• Monitor schedules, budgets, and service plans.
• Prepare proposals and renewals for clients.
• Collaborate with operations to resolve issues and implement improvements.
• Identify upsell opportunities.
• Maintain accurate documentation and reports.

Connaissances

Account management

Client relations

Communication

Time management

Leadership

Budgeting

CRM proficiency

Formation

High school diploma or equivalent

Additional coursework in horticulture or business

Outils

Aspire

CRM

Job management tools

Description du poste

Company Description

Pine Lake Companies is a leading provider of landscaping services in the Tampa Bay area, known for high-quality work and reliable service. Founded in 1998, the company delivers comprehensive solutions including landscape maintenance, landscape and irrigation installation, irrigation maintenance, and fertilizer and pest control services. Pine Lake focuses on exceptional quality, responsive communication, and proactive problem-solving to support commercial and residential clients. Team members join a stable, established organization that values professionalism, customer satisfaction, and long-term relationships.

Role Description

The Maintenance Account Manager is a full-time, on-site role based in Lutz, FL. This role is responsible for overseeing landscape maintenance accounts, serving as the primary point of contact for clients, and ensuring services are completed to contract specifications and company standards. Day-to-day tasks include conducting site visits, coordinating maintenance crews, reviewing work quality, and addressing client requests or concerns in a timely manner. The Maintenance Account Manager monitors schedules, budgets, and service plans, prepares proposals and renewals, and collaborates with operations teams to resolve issues and implement improvements. The role also involves identifying upsell opportunities, supporting safety and compliance practices, and maintaining accurate documentation and reports related to assigned accounts.

Qualifications

• Account management and client relationship skills, including communication, follow-up, and problem-solving.


• Knowledge of landscape maintenance practices, plant and turf care, and irrigation systems.


• Organizational and time management skills, with the ability to manage multiple accounts and priorities.


• Basic financial and contract management skills, including budgeting, proposals, and service agreements.


• Leadership abilities to coordinate field crews, provide feedback, and support a safe working environment.


• Proficiency with common office software (e.g., email, spreadsheets, CRM, Aspire or job management tools).


• Valid driver’s license and ability to conduct regular on-site visits across assigned properties.


• Experience in landscaping, property management, or a related field is preferred.


• High school diploma or equivalent required; additional education in horticulture, business, or related areas is a plus.