Account Manager – Landscape Services

Air Comfort, Inc; Estero (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health & Wellness: Medical, Dental, &

Wealth Management: 401(k)

Time Off: PTO & Holidays

Job summary

Estate Landscaping is seeking an Account Manager – Landscape Services to manage a portfolio of landscape maintenance clients and ensure exceptional service delivery and profitability. You will work closely with the Operations team to provide tailored solutions and drive both client and company success.

The role involves frequent site visits, contract renewals, and identifying upsell opportunities across enhancements, irrigation, pruning, fertilization, and pest control.

Qualifications

• Experience in account management, sales, or operations in landscape or service industries.
• Strong client relationship and communication skills with trust-building ability.
• Excellent organizational and time management skills for multiple priorities.
• Financial acumen in budgeting, job costing, and margin management.
• Proficiency in Microsoft Excel, Word, email, and CRM/operations software (Aspire).
• Strong planning and problem-solving abilities with a proactive approach.
• Professional demeanor and ability to handle difficult situations calmly.
• Team-oriented mindset with a collaborative, hands-on approach.

Responsibilities

• Serve as the primary point of contact for assigned landscape maintenance clients, fostering strong relationships and high satisfaction.
• Lead contract renewal processes, including pricing reviews and value-based discussions.
• Identify and pursue upsell opportunities in landscape enhancements and pest control to maximize revenue.
• Conduct site visits and performance reviews with clients to address concerns and discuss needs.
• Respond promptly to client requests and issues with exceptional service.
• Perform property inspections to ensure quality and coordinate with Operations for actions.
• Manage budgets, job costs, and gross margin targets for accounts.

Skills

Account management

Sales

Operations

Client relationships

Budgeting

Communication

Tools

Excel

Aspire CRM

Job description

Estate Landscaping is a premier, family-run landscape services company with multiple branches, built on the pillars of Safety, Accountability, Quality, and Teamwork. With over 20 years of experience, the company has established a reputation for treating employees like family and delivering excellence to clients. As an Account Manager – Landscape Services, you will play a vital role in managing a diverse portfolio of landscape maintenance clients, ensuring exceptional service delivery, client satisfaction, and portfolio profitability. This position offers the opportunity to work in a collaborative environment, partnering closely with the Operations team to provide tailored solutions and drive both client and company success.

Responsibilities

• Serve as the primary point of contact for assigned landscape maintenance clients, fostering strong, long-term relationships and ensuring a high level of client satisfaction and retention.
• Lead contract renewal processes, including pricing reviews and value-based discussions, to reinforce the benefits of company services.
• Identify and pursue upsell opportunities in landscape enhancements, irrigation, pruning, fertilization, and pest control to maximize client satisfaction and revenue.
• Conduct regular site visits and performance reviews with clients to assess service quality, address concerns, and discuss property needs.
• Respond promptly and effectively to client requests, issues, and concerns, demonstrating a commitment to exceptional customer service.
• Perform property inspections to ensure quality, safety, and curb appeal, coordinating with Operations to address any corrective actions.
• Manage budgets, job costs, and gross margin targets for assigned accounts, reviewing financial reports and adjusting as needed to maintain profitability.
• Lead the sales and management of enhancement projects from proposal through completion, preparing accurate estimates and persuasive presentations.
• Develop and maintain comprehensive maintenance schedules and annual service calendars for each property.
• Coordinate with Operations regarding labor, equipment, and materials allocation to meet project timelines and service expectations.
• Promote and enforce company safety policies and ensure compliance with all job site and equipment safety regulations.
• Oversee accurate entry of time, materials tracking, and reporting processes to maintain transparency and accountability.
• Support the training, development, and performance management of assigned teams, fostering a collaborative and accountable work environment.

Qualifications

• Experience in account management, sales, or operations, preferably within the landscape or service industry.
• Strong client relationship and communication skills, with the ability to build trust and rapport.
• Excellent organizational and time management skills, capable of managing multiple priorities in a fast-paced environment.
• Financial acumen in budgeting, job costing, and margin management.
• Proficiency in Microsoft Excel, Word, email, and CRM/operations software (preferably Aspire).
• Strong planning and problem-solving abilities with a proactive approach to challenges.
• Professional demeanor and ability to handle difficult situations calmly.
• Team-oriented mindset with a collaborative, hands-on approach.
• The job will involve spending 90% of the time outside, driving from site to site, and speaking with clients.
• Must be a local candidate within the SWFL areas.

Benefits & Perks

We take care of our own with a comprehensive package:

• Health & Wellness:Medical, Dental, and Vision insurance option.
• Wealth Management:401(k) plan with company matching.
• Time Off:Paid Time Off (vacation/sick) and Paid Holidays.

Important Hiring Requirements

Confidentiality Notice:Our organization is aDrug-Free Employer. All offers of employment are strictly contingent upon the successful verification of abackground checkand passing apre-employment drug screen.