Mainframe Systems Reliability Engineer

JPMorganChase; Columbus (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorganChase is seeking a Technology Support III to join the Mainframe and Mid-Range Compute Site Reliability and Engineering team. You will support end-to-end service delivery, maintain stability in a 24x7 production environment, and collaborate with stakeholders across a globally distributed landscape.

The role emphasizes AI-assisted incident triage, strong validation of outputs, and adherence to security requirements.

Qualifications

• Formal training or certification on technology support concepts and 3+ years applied experience.

Responsibilities

• Support end-to-end application and infrastructure service delivery to ensure successful business operations of the firm

Skills

Tech support cert

IBM z-Series

Infrastructure architecture

CSM & GDPS

z-Series HMC

SSH, IMS, CICS, DB2, WebSphere

ServiceNow ITSM

Incident troubleshooting

AI-augmented ops

AI validation

Tools

CA-7

Control-M

Zeke

JCL

Netcool

Python

Automation scripting

Job description

JPMorganChase is seeking a Technology Support III to join the Mainframe and Mid-Range Compute Site Reliability and Engineering team. You will support end-to-end service delivery, maintain stability in a 24x7 production environment, and collaborate with stakeholders across a globally distributed landscape.

The role emphasizes AI-assisted incident triage, strong validation of outputs, and adherence to security requirements.