Mainframe Operator: 24/7 Monitoring & Support

First National Bank of Pennsylvania; Hermitage (Mercer County); On-site; USD 42,000 - 54,000; Full time

Job summary

First National Bank of Pennsylvania in Hermitage, PA is seeking a Computer Operator 1 to monitor shift processing activities in a 24/7 environment and maintain an operational mainframe and peripherals.

The role performs file transfers, handles Tier 1 support, completes daily logs, and follows change control procedures while coordinating with the Technology organization. Strong communication and multitasking are essential, with an emphasis on accuracy and reliability.

Qualifications

• Excellent communication skills, both written and verbal.
• Excellent organizational, analytical and interpersonal skills.
• Ability to work and multi-task in a fast paced environment.
• Detail-oriented.
• Excellent customer service skills.
• Associates degree preferred. General knowledge of PC, office equipment, printers and peripheral equipment, networking and technology terminology. Basic knowledge of Microsoft applications.

Responsibilities

• Performs file transfers using various delivery methods and utilities providing Tier 1 support including initial recipient of departmental calls and emails for requests and issues.
• Performs routine requests and troubleshooting and escalates to Technology management as appropriate.
• Uses basic analysis and math skills and may be involved in solving some issues.
• Follows production checklist through shift assignment.
• Is responsible for daily operations of Unisys mainframe per shift assignment.
• Escalates issues and anomalies.
• Exhibits attention to detail, completes all assigned tasks and escalates issues and anomalies.
• Completes daily checklist and assigned operational logs.
• Documents work and procedures related to computer operations.
• Completes tasks and checklists independently with oversight from manager or Lead Computer Operator.
• Receives direction from manager or Lead Computer Operator with schedule.
• Participates in scheduled rotation and is required to meet availability requirements per schedule.
• Performs other related duties as assigned.
• Has significant impact with production mainframe and peripheral processing systems.
• Follows change control procedures.
• Has internal contact with end users, computer operations management and the entire Technology organization.
• Has minimal external contact, only authorized by management.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.

Skills

Communication

Organizational skills

Analytical skills

Interpersonal skills

Multi-tasking

Detail-oriented

Customer service

PC basics

Microsoft applications

Education

High School or GED

Associate degree preferred

Tools

Unisys

Fiserv

Job description

First National Bank of Pennsylvania in Hermitage, PA is seeking a Computer Operator 1 to monitor shift processing activities in a 24/7 environment and maintain an operational mainframe and peripherals.

The role performs file transfers, handles Tier 1 support, completes daily logs, and follows change control procedures while coordinating with the Technology organization. Strong communication and multitasking are essential, with an emphasis on accuracy and reliability.