Computer Operator 1

First National Bank; Hermitage (Mercer County); On-site; USD 42,000 - 64,000; Full time

Job summary

First National Bank is seeking a Computer Operator 1 to monitor 24/7 processing activities and support end-user requests. You will handle routine tasks, file transfers, and operate peripherals in a high-availability environment.

The role requires basic PC knowledge, strong communication, and careful documentation of procedures and logs. A high school diploma is expected, with an associate degree preferred.

Qualifications

• Graduation from high school or GED; associate degree preferred is a plus.
• Strong written and verbal communication skills.
• Ability to organize, analyze, and interact with others effectively.
• Experience with PC basics, printers, networking, and common software.

Responsibilities

• Performs file transfers and Tier 1 support, handling inquiries by phone and email.
• Escalates issues to Technology management as appropriate.
• Maintains daily operations of Unisys mainframe per shift.
• Completes daily checklists and operational logs with attention to detail.
• Documents procedures and follows change control processes.
• Supports cross-functional teams and adheres to schedule availability.

Skills

Communication

Organizational skills

Analytical skills

Interpersonal skills

Multi-tasking

Detail-oriented

Customer service

Education

High School or GED

Associates degree preferred

Tools

Microsoft Office

Unisys training

Fiserv training

Job description

Primary Office Location: 4140 East State Street. Hermitage, Pennsylvania. 16148. Join our team. Make a difference - for us and for your future.

Position Title: Computer Operator 1

Business Unit: Technology

Reports to: Manager of Computer Operations

Position Overview:

This position is primarily responsible for monitoring applicable shift processing activities and related end-user activity in a 24/7 processing environment and ensuring a balanced and effective operating systems environment. The incumbent completes daily processing logs and checklists, prints and delivers required reports and forms and operates and maintains peripheral equipment, as required, including tape drives, hard drives, cd/dvd drives, printers and consoles.

Primary Responsibilities:

Performs file transfers using various delivery methods and utilities providing Tier 1 support including initial recipient of departmental calls and emails for requests and issues. Performs routine requests and troubleshooting and escalates to Technology management as appropriate.

Uses basic analysis and math skills and may be involved in solving some issues. Follows production checklist through shift assignment. Is responsible for daily operations of Unisys mainframe per shift assignment. Escalates issues and anomalies.

Exhibits attention to detail, completes all assigned tasks and escalates issues and anomalies. Completes daily checklist and assigned operational logs. Documents work and procedures related to computer operations.

Completes tasks and checklists independently with oversight from manager or Lead Computer Operator. Receives direction from manager or Lead Computer Operator with schedule. Participates in scheduled rotation and is required to meet availability requirements per schedule. Performs other related duties as assigned.

Has significant impact with production mainframe and peripheral processing systems. Follows change control procedures. Has internal contact with end users, computer operations management and the entire Technology organization. Has minimal external contact, only authorized by management.

Performs other related duties and projects as assigned.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation's risk management program.

F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:

High School or GED

Minimum # of Years of Job Related Experience Required to Perform the Primary Responsibilities of this Position:

0

Skills Required to Perform the Primary Responsibilities of this Position:

Excellent communication skills, both written and verbal

Excellent organizational, analytical and interpersonal skills

Ability to work and multi-task in a fast paced environment

Detail-oriented

Excellent customer service skills

Associates degree preferred. General knowledge of PC, office equipment, printers and peripheral equipment, networking and technology terminology. Basic knowledge of Microsoft applications.

Licensures/Certifications Required to Perform the Primary Responsibilities of this Position:

Appropriate Unisys and Fiserv virtual training modules with manager approval.

Physical Requirements or Work Conditions Beyond Traditional Office Work:

Frequent kneeling/crawling/stooping

Equal Employment Opportunity (EEO):

It is the policy of F.N.B. Corporation (FNB) and its affiliates not to discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace.

FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.