Main Office Administrator

Cross Catholic Outreach; Pompano Beach (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

Cross Catholic Outreach seeks a proactive Main Office Administrator to serve as the front desk face and voice for the organization. You will coordinate office duties, greet donors and guests, handle inquiries, and ensure smooth operations across staff and departments.

The role requires self-motivation, strong organizational skills, and the ability to multitask while maintaining a courteous, professional demeanor aligned with our mission. Occasional travel may be required.

Qualifications

• Must have excellent phone skills and professional communication.
• Strong computer skills: Microsoft Word, Excel, Outlook, and database access.
• Ability to multitask and prioritize in a front desk environment.
• Demonstrates a courteous, Christ-like attitude reflecting Cross Catholic Outreach values.

Responsibilities

• Answer incoming telephone calls and direct to the appropriate department.
• Greet guests for scheduled appointments and notify staff to assist them.
• Handle donor questions by phone or route to staff as needed.
• Prepare and print Prayer Request PDFs for staff devotional use and prayers.
• Add prayer image packets to SharePoint Remote for Tuesday sessions.

Skills

Phone skills

Microsoft Office

Multitasking

Time management

Customer service

Donor communication

Education

Best Christian Workplace Certification (2026)

Job description

The Main Office Administrator position is, first and foremost, the face and voice for Cross Catholic Outreach through the front desk. Whether by phone or in person, donors will encounter a Christian witness reflecting the charism of the organization, which will, in turn, impact their future relationship with CCO. Second, the candidate must be self-motivated and organized with the ability to prioritize and handle the multiple task menu. The position requires a candidate to “coordinate the duties of the Main office front desk” so that staff and donors alike are assured efficient and accurate results.

Duties and Responsibilities:

• Answer incoming telephone calls, direct incoming calls to respective departments or staff
• Greet guests for scheduled appointments and notify staff to retrieve their guests
• Handle simple donor questions via phone and/or direct calls to respective staff
• Prayer Request Images from MOORE RMG Prayer Image PDFs after extracting – open andprint out for Staff Intercessory Prayer Devotions / for inhouse prayer
• Prayer Request Remote – add prayer image packets containing prayer pdfs to SharePointRemote folder for Tuesday Donor Prayer session
• Ministry Support Thank You – record Cross receipts in Ministry Support Thank You excel file/email pdf copy of receipt to labeled department staff & cc Tricia and place original documents w/envelope in Accounting Basket
• Receive courier mail or FedEx/UPS package deliveries; Sort mail for disbursement to staff
• Review sorted mail from Donor Ops team for disbursement to staff and for return to MOORERMG data processing center
• Circulate publications and sorted mail to respective staff folders/baskets
• Collect USPS NIXY Mail to be boxed and shipped to MOORE RMG data processing office forprocessing
• STAPLES and AMAZON Company Supply Orders – audit and send order request to Dir. ofAdmin for restock
• Visitor Gift Bags – assemble the gift bags with specialized contents to have on hand
• Maintain front office desk area; refill copier paper supplies, stationery and envelopes
• KONICA – HP Toner Supply Orders – track and request order for HP and EPSON printer fleet
• USPS / UPS Supplies – maintain and order supplies needed for mailing via USPS / UPS
• Maintain office supply inventory for organization – monitor for excess or stagnation
• Perform other tasks related to task menu as needed by management This role requires theability to perform standard office functions, including prolonged sitting, standing, and computer use. Occasional lifting, carrying, or moving materials weighing up to 20 poundsmay be required.
• This position may require occasional domestic and/or international travel to attendmeetings, trainings, conferences, or organizational events. Travel may be conducted by airplane, automobile, bus, or other reasonable means. Travel frequency is expected to belimited and scheduled in advance when possible.
• Other duties as assigned

Knowledge, Skills & Abilities Require/Preferred:

• Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of the ministry
• Feels a calling to serve God through serving Cross Catholic Outreach in this capacity
• Believes in and supports the mission and ministry of Cross Catholic Outreach and agrees with the conduct policies and conduct expectations of Cross Catholic Outreach
• Must be self-motivated and organized
• Must have excellent phone skills
• Must have computer knowledge and skills: Microsoft Office (Word, Excel, Outlook) and Database access
• Must have knowledge of general office equipment: phone, printer/copier, fax
• Must have email and telephone experience to service donors, constituents, and/or customers
• Must have the ability to multitask within the task menu

Education or Certification Requirements:

Cross Catholic Outreach has been certified as a Best Christian Workplace for 2026. This certification is based entirely on anonymous feedback from our employees through an independent employee engagement survey. We strive to maintain a healthy workplace culture, treating our staff as brothers and sisters in Christ while glorifying God in all that we do. At Cross Catholic Outreach, we know that when employees feel valued, heard and equipped, we can make an even greater impact!