Main Console Operator

Harvey Nash; Frankfort (KY); On-site; USD 52,000 - 68,000; Full time

Job summary

Harvey Nash is seeking a Main Console Operator to provide desktop and network support in Frankfort, KY, onsite. The role operates on a 3rd shift schedule (Mon-Thu 10:30 PM–9:00 AM) with a 30-minute unpaid lunch and a one-week orientation on 1st shift.

Responsibilities include monitoring Cabinet assets, logging incidents, and coordinating with Commonwealth and agency stakeholders. On-site work with open office space and business casual attire. No public interaction required.

Qualifications

• Experience as a Desktop Support technician or IT support with diagnosing and resolving technical issues.
• Reliable attendance.
• Intermediate computer skills: Windows OS, command prompt/PowerShell, Microsoft 365 Copilot experience.

Responsibilities

• Monitor CABINET and Client Executive branch IT assets via web-based and computer tools.
• Create, update, and document incident tickets and tasks.
• Communicate verbally and electronically with Commonwealth and government agencies.
• Monitor Data Center status and environmental conditions.
• Control access to the Data Center and provide escorts to restricted areas.
• Provide Tier 1 IT support when required.
• Initiate escalation to resolve issues and log notes in ticketing system.
• Safeguard sensitive information and equipment per policies.
• Follow applicable laws and policies for EOM, CABINET, and Client.
• Support physical changes and maintenance of the CDC.
• Assist with other duties for the EOM, CABINET, and Client activities.

Skills

Desktop Support

Troubleshooting

Windows OS

PowerShell

Microsoft 365 Copilot

ITSM ticketing

Datacenter operations

Enterprise IT monitoring

JavaScript/TypeScript

APIs

Tools

Dynatrace

ServiceNow

Windows System Center

Active Directory

Job description

Here is the new opportunity:

Summary

We are seeking a candidate with deep hands-on expertise in Technicalsupport, troubleshooting, and networking.

Position Details

• Position: Main Console Operator
• Location: Frankfort, KY Onsite
• Estimated Duration: Long-term indefinite contract

Position Information

• WorkSchedule (40 hours per work week):
  • 3rdShift Scheduling (30-minute unpaid lunch). Please note the days and hoursmay change slightly for team coverage but will still follow typical 3rd shifthours.
  • Monday:10:30 PM – 9:00 AM (10 hours)
  • Tuesday:10:30 PM – 9:00 AM (10 hours)
  • Wednesday:10:30 PM – 9:00 AM (10-Hours)
  • Thursday:10:30 PM – 9:00 AM (10 hours)
• WorkLocation & Environment:
  • Location:101 Cold Harbor Drive, Frankfort, KY 40601
  • WorkType: On-site – telework not authorized.
  • Environment:Open office concept with shared workstations.
  • Attire:Business Casual – jeans are authorized.
  • Note:
    • TheMCO supports operation of critical infrastructure ofthe Client and does not close for weather related issues.
    • Nodirect interaction in official capacity with the general public in thisposition.
    • Thisposition will require an additional orientation and training period ofat least one (1) week on 1st shift.

Responsibilities and Duties

• Monitoringof the CABINET and other Client Executive branchinformation technology assets through web-based and other computer-basedtools.
• Creating,updating, and providing detailed notes of incident tickets and tasksarising from issues found during the monitoring activities, site networkoutages, and other user/agency issues relatedto CABINET services and activities.
• Verbaland electronic communications with various Commonwealth, countygovernment, and other governmental agencies attached to the ExecutiveBranch of the Commonwealth.
• Monitorthe status for the CABINET Data Center including theenvironmental conditions of the center.
• Controlaccess to the CABINET Data Center through creation of accessrequest, processing of visitors to restricted areas, and providing escortsinto the restricted areas.
• ProvideTier 1 level customer support for Information Technology (IT) related asrequired.
• Initiateescalation activities as required to support the resolution of issues andkeeping detailed notes in the ticketing system used by the CABINET.
• Safeguardingand proper use sensitive information and equipment preventing the lossand/or unauthorized distribution of that information/equipment.
• Followingofficial policies, procedures, laws of the EOM, CABINET,and Client – including federal guidelines, requirements, andlaws as required.
• Supportphysical changes and maintenance of the CDC.
• Otherduties and assignments in the support of the EOM, CABINET,and Client official activities.

Required Skills and Abilities

• Experienceas a Desktop Support technician or other IT support with experiencediagnosing and resolving technical issues with hardware and softwaresystems, providing general IT support duties with excellenttroubleshooting skills.
• Reliableattendance.
• Intermediatecomputer skills:
  • WindowsOperation Systems (OS).
  • BasicWindows OS networking tools with command prompt or PowerShell.
  • Microsoft365 Copilot application experience (Outlook, Teams, Word, Excel,SharePoint, PowerPoint)

Additional Desired Skills and Abilities

• Experiencewith creating tickets, request, and logging notes into IT ServiceManagement (ITSM) ticketing system.
• Datacenter operations experience.
• Experiencewith interacting of enterprise IT management and monitoring systems(active directory, Dynatrace, ServiceNow, Windows System Center).
• Programmingexperience with a focus in JavaScript and TypeScript. Understandingfundamentals of database operations and Application Programming Interface(API) interactions.

About us

Harvey Nash is a national, full-service talent management firm specializing intechnology positions. Our company was founded with a mission to serve as thetalent partner of choice for the information technology industry.

Our company vision has led us to incredible growth and success in a relativelyshort period of time and continues to guide us today. We are committed tooperating with the highest possible standards of honesty, integrity, and apassionate commitment to our clients, consultants, and employees.

We are part of Nash Squared Group, a global professional services organizationwith over forty offices worldwide.

For more information, please visit us at https://www.harveynashusa.com/