Main Banker

Bally's Interactive; Biloxi (MS); On-site; USD 26,000 - 36,000; Full time

Job summary

Bally's Interactive in Biloxi, MS is seeking a guest-focused team member to support bank operations, payouts, and patron services. You will assist with promotions, enroll guests in the casino tracking system, and help manage ticket distribution for events.

You will ensure accurate player tracking, handle deposits, and balance shift assets while delivering excellent guest service in a fast-paced casino environment.

Qualifications

• Excellent communication, organizational and analytical skills.
• Very detail oriented and professional.
• High energy and strong interpersonal skills.
• Ability to interact with guests tactfully and professionally.
• Must communicate clearly with Hard Rockers and guests.
• Capability to balance shift and cage.

Responsibilities

• Maintains accuracy and security of assets assigned to the bank.
• Provides Fill/Credit Services for TGs, JP payout and re-supply for slots, kiosks and slot booths.
• Verifies and accepts drop funds from Soft Count. Prepares daily external bank deposits.
• Serves as central consolidation point for funds and paperwork for imprest banks & booths.
• Maintains assigned bank in a neat, organized, and professional manner.
• Assists patron in credit application completion and marker issuance/payment.
• Enrolls guests into casino tracking system.
• Maintains accurate player tracking information.
• Assists with casino promotions and special events.
• Completes all player services transactions including enrollment, redemptions, tracking, card creation, etc.
• Provides support to Box Office Supervisor by assisting guests with distribution of event tickets.
• Issues redemptions to guests cashing in points.
• Verifies contents and accepts responsibility of the bank.
• Makes cash-buys utilizing the correct procedure.
• Reports any system issues to the Manager.
• Maintains knowledge of property information, including memorabilia.
• Greets and assists guests regarding services and information and provides superior guest service.
• Assists frontline cashiers with requests from guests as to comps, promotions, research and adjustment of points, as well as assistance in Patron Management operations.
• Works frontline as needed during high volume periods.
• Breaks other banks when needed.
• Maintains and conducts inventory of Encore Club supplies (card stock, ribbons, brochures BOCA Tickets, Gifts, etc. Maintains brochure racks. Upon direction of Shift Manager brings up required supplies.
• Runs, reviews and corrects Bad Zip, New Member, Promotional and other essential reports as directed by Shift Manager.
• Ensures that current promotional, marketing collateral and Promo Book is current, updated and on hand. Updates “Daily Board” with that day’s events and promotions.
• Handles the Double-Platinum Window and Ticket Sales during the shift. Assists Box Office on show days.
• Assists with motorcoach manifests and greeting as directed by Shift Manager.
• Maintains spirit of Hard Rock and keeps workstation in neat, organized fashion.

Skills

Communication

Organizational skills

Analytical skills

Attention to detail

Professional image

Energy

Interpersonal skills

Customer service

Multitasking

Time management

Tools

Casino systems

Microsoft Office

Timekeeping programs

Job description

Responsibilities:

• Maintains accuracy and security of assets assigned to the bank.
• Provides Fill/Credit Services for TGs, JP payout and re-supply for slots, kiosks and slot booths.
• Verifies and accepts drop funds from Soft Count. Prepares daily external bank deposits.
• Serves as central consolidation point for funds and paperwork for imprest banks & booths.
• Maintains assigned bank in a neat, organized, and professional manner.
• Assists patron in credit application completion and marker issuance/payment.
• Enrolls guests into casino tracking system.
• Maintains accurate player tracking information.
• Assists with all casino promotions and special events.
• Completes all player services transactions including enrollment, redemptions, tracking, card creation, etc.
• Provides support services to Box Office Supervisor by assisting guests with distribution of event tickets.
• Issues redemptions to guests cashing in points.
• Verifies contents and accepts responsibility of the bank.
• Makes cash-buys utilizing the correct procedure.
• Reports any system issues to the Manager.
• Maintains knowledge of property information, including memorabilia.
• Greets and assists guests regarding services and information and provides superior guest service.
• Assists frontline cashiers with requests from guests as to comps, promotions, research and adjustment of points, as well as assistance in Patron Management operations.
• Works frontline as needed during high volume periods.
• Breaks other banks when needed.
• Maintains and conducts inventory of Encore Club supplies (card stock, ribbons, brochures BOCA Tickets, Gifts, etc. Maintains brochure racks. Upon direction of Shift Manager brings up required supplies.
• Runs, reviews and corrects Bad Zip, New Member, Promotional and other essential reports as directed by Shift Manager.
• Ensures that current promotional, marketing collateral and Promo Book is current, updated and on hand. Updates “Daily Board” with that day’s events and promotions.
• Handles the Double-Platinum Window and Ticket Sales during the shift. Assists Box Office on show days.
• Assists with motorcoach manifests and greeting as directed by Shift Manager.
• Maintains spirit of Hard Rock and keeps workstation in neat, organized fashion.

Competencies:

• Must possess excellent communication, organizational and analytical skills.
• Must be very detailed oriented.
• Must project a professional and positive image.
• Must have a high level of energy
• Excellent interpersonal skills.
• Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
• Must be able to communicate clearly and effectively with all Hard Rockers and guests.
• Ability to understand and promulgate written memos, instructions, regulations.
• Excellent telephone skills required.
• Ability to function with minimum supervision and make effective decisions during the shift.
• Ability to work a flexible schedule, including weekends and holidays.
• Must have basic mathematical skills. Must be able to add, subtract, multiply and divide in all units of measure.
• Ability to balance shift and cage.
• Data entry and typing skills preferred.
• Must possess basic computer skills and knowledgeable with casino computer systems, Microsoft applications, and timekeeping programs.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.