Main Banker

Hard Rock Hotel & Casino Biloxi; Biloxi (MS); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Hard Rock Hotel & Casino Biloxi is seeking a detail‑oriented Cage/Credit Clerk to maintain secure assets and handle daily bank processes. You will support payouts, marker issuance, and guest services while upholding compliance and accuracy.

The role requires prior cash handling and casino cage experience, with strong communication and mathematical skills. A MS Gaming License is preferred; on‑site work with flexible shifts.

Qualifications

• Must comply with Title 31 Bank Secrecy Act requirements for credit/cage transactions.
• Previous cash handling experience is required.
• Previous casino cage, credit, or players club experience preferred.

Responsibilities

• Maintain accuracy and security of assets and bank deposits.
• Provide cashier support for TGs, payouts and re-supply for slots and kiosks.
• Assist guests with credit applications, markers and promotions.
• Balance shift, assist frontline cashiers and handle reports as directed.
• Ensure professional, energetic guest service and proper documentation.

Skills

Cash handling

Attention to detail

Customer service

Communication

Mathematical skills

Education

High School diploma or better

Tools

Casino computer systems

Microsoft Office

Timekeeping software

Job description

• Maintains accuracy and security of assets assigned to the bank.
• Provides Fill/Credit Services for TGs, JP payout and re-supply for slots, kiosks and slot booths.
• Verifies and accepts drop funds from Soft Count. Prepares daily external bank deposits.
• Serves as central consolidation point for funds and paperwork for imprest banks & booths.
• Maintains assigned bank in a neat, organized, and professional manner.
• Assists patron in credit application completion and marker issuance/payment.
• Enrolls guests into casino tracking system.
• Maintains accurate player tracking information.
• Assists with all casino promotions and special events.
• Completes all player services transactions including enrollment, redemptions, tracking, card creation, etc.
• Provides support services to Box Office Supervisor by assisting guests with distribution of event tickets.
• Issues redemptions to guests cashing in points.
• Verifies contents and accepts responsibility of the bank.
• Makes cash-buys utilizing the correct procedure.
• Reports any system issues to the Manager.
• Maintains knowledge of property information, including memorabilia.
• Greets and assists guests regarding services and information and provides superior guest service.
• Assists frontline cashiers with requests from guests as to comps, promotions, research and adjustment of points, as well as assistance in Patron Management operations.
• Works frontline as needed during high volume periods.
• Breaks other banks when needed.
• Maintains and conducts inventory of Encore Club supplies (card stock, ribbons, brochures BOCA Tickets, Gifts, etc. Maintains brochure racks. Upon direction of Shift Manager brings up required supplies.
• Runs, reviews and corrects Bad Zip, New Member, Promotional and other essential reports as directed by Shift Manager.
• Ensures that current promotional, marketing collateral and Promo Book is current, updated and on hand. Updates "Daily Board" with that day’s events and promotions.
• Handles the Double-Platinum Window and Ticket Sales during the shift. Assists Box Office on show days.
• Assists with motorcoach manifests and greeting as directed by Shift Manager.
• Maintains spirit of Hard Rock and keeps workstation in neat, organized fashion.
• Must possess excellent communication, organizational and analytical skills.
• Must be very detailed oriented.
• Must project a professional and positive image.
• Must have a high level of energy
• Excellent interpersonal skills.
• Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.
• Must be able to communicate clearly and effectively with all Hard Rockers and guests.
• Ability to understand and promulgate written memos, instructions, regulations.
• Excellent telephone skills required.
• Ability to function with minimum supervision and make effective decisions during the shift.
• Ability to work a flexible schedule, including weekends and holidays.
• Must have basic mathematical skills. Must be able to add, subtract, multiply and divide in all units of measure.
• Ability to balance shift and cage.
• Data entry and typing skills preferred.
• Must possess basic computer skills and knowledgeable with casino computer systems, Microsoft applications, and timekeeping programs.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Education

Preferred

High School or better.

Experience

Preferred

Must know and comply with requirements of Title 31 Bank Secrecy Act as pertains to Credit/Cage transactions.

Previous cash handling experience required.

Previous casino cage, credit, or players club experience required.

Licenses & Certifications

Required

MS Gaming License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.