Guest Services

Cornerstone-Parking-Group,-Inc.; Edina (MN); On-site; USD 53,038,000 - 59,237,000; Full time

Benefits offered by this job

$18.50/hour pay

Uniform provided

Comprehensive, paid training

Rewarding and fun work environment

Opportunities for advancement

Job summary

Cornerstone Parking Group, Inc. is seeking a Guest Services Ambassador to greet patients and visitors at hospital sites and uphold visitor guidelines while directing guests with courtesy.

You will be the first contact, creating a welcoming environment and providing information, resources, and directions to patients, families, and staff. This role requires professionalism, clear communication, and empathy in interactions with diverse stakeholders.

Qualifications

• Experience delivering high-quality customer service in fast-paced environments.
• Ability to communicate clearly with patients, visitors, and staff.
• Good listening skills and problem-solving abilities.
• Professionalism and discretion when handling sensitive information.

Responsibilities

• Provide exemplary customer service for patients, families and visitors by modeling service standard behaviors.
• Create a welcoming environment as the first contact for patients and visitors.
• Assist or provide information, resources and directions to patients, guests, and staff.
• Ensure visitor guidelines and visitor management protocols are consistently supported for all.
• Utilize critical thinking and de-escalation skills to troubleshoot situations, offer appropriate resolutions, and demonstrate empathy.
• Provide escort and wayfinding assistance for patients and visitors.
• Navigate the hospital and its systems to meet the needs of patients and visitors while maintaining confidentiality and privacy.
• Assist with patient drop offs and pick up; including belongings, paperwork, escort assistance.
• Assist with maintaining cleanliness of entrance points and work areas.
• Maintain general knowledge of hospital operations, services, and schedules.
• Assist with training or coaching of volunteers and transitional workers.
• Collaborate with other departments to provide compassionate guidance for patients and visitors.
• Perform other related duties as required.
• Note: The use of cell phones, headphones, and all other personal devices is strictly prohibited in this highly visible role.

Skills

Customer service

Communication

Empathy

English proficiency

Job description

Description

Who We Are

Cornerstone Parking Group, Inc. is a rapidly growing, full-service parking management firm, specializing in developing operating platforms for complex parking management applications in the healthcare, mixed-use and major special event sectors. Our values of integrity, passion, teamwork, and excellence are the foundation of who we are, and drive our mission to be the trusted extension of our clients. Parking is what we do, our values are who we are.

Overview

This is a high-profile, front-facing customer service role serving patients and visitors at various hospitals within our community. The Guest Services Ambassador provides a welcoming first impression for a facility while simultaneously upholding visitor guidelines and visitor management protocols. Guest Services Ambassadors demonstrate professionalism, effective communication, listening skills, empathy, and ability to effectively interact with patients, visitors, staff and others. They will serve as a resource for information and work to enhance the experience for patients, visitors, and staff.

Shift

• Saturday and Sunday

Responsibilities

• Provide exemplary customer service for patients, families and visitors by modeling service standard behaviors.
• Create a welcoming environment as the first contact for patients and visitors.
• Assist or provide information, resources and directions to patients, guests, and staff.
• Ensure visitor guidelines and visitor management protocols are consistently supported for all.
• Utilize critical thinking and de-escalation skills to troubleshoot situations, offer appropriate resolutions, and demonstrate appropriate empathy in unique circumstances.
• Provide escort and wayfinding assistance for patients and visitors.
• Navigate the hospital and its systems to meet the needs of patients and visitors while maintaining confidentiality and privacy.
• Assist with patient drop offs and pick up; including belongings, paperwork, escort assistance.
• Assist with maintaining cleanliness of our entrance points and work areas.
• Maintain general knowledge of our hospital and clinic operations, services, and schedules.
• Assist with the training or coaching of volunteers and transitional work employees.
• Collaborate with other departments to provide consistent and compassionate guidance for patients, families and visitors.
• Perform other related duties as required. This list is not all-inclusive, and any other task or job may be assigned in the future.
• Note: The use of cell phones, headphones, and all other personal devices is strictly prohibited in this highly visible role.

Benefits

• $18.50/hour
• Uniform provided
• Comprehensive, paid training
• Rewarding and fun work environment
• Opportunities for advancement

Requirements

• Dependable; attendance must be a high priority.
• Able to stand for 95% of shift.
• Able to read, write, speak, and comprehend English fluently.
• Prioritize customer service; create a positive first and last impression.
• Able to work independently with integrity