Mailroom Support Assistant

Stony Brook University; Stony Brook (NY); On-site; USD 48,000 - 52,000; Full time

Job summary

Stony Brook University is seeking a Mailroom Support Assistant to manage residential mailrooms and assist with package processing for over 10,000 students. The role emphasizes efficient operations, excellent customer service, and adherence to mail policies.

The position requires an Associate’s degree and at least one year of full-time experience, plus a valid NYS driver’s license and ability to lift 50 pounds. It is a full-time, on-site role with opportunities for professional development.

Qualifications

• Associate’s degree and one year of full-time work experience.
• Must have a valid NYS driver’s license and a clean driving record.
• Ability to lift and move packages up to 50 pounds.
• Experience serving a diverse population is preferred.
• Mailroom experience and customer service experience are preferred.

Responsibilities

• Coordinate residential mailroom operations for over 10,000 residents and ~2,000 parcels daily.
• Serve as point of contact for staff, customers, delivery personnel, and student assistants.
• Provide strong customer service to campus residents.
• Act as the go-to contact for all delivery services (USPS, UPS, Amazon, FedEx, etc.).
• Ensure proper handling and distribution of all campus mail per federal law.
• Assist with mail route scheduling and inter-office mail transfers.
• Support mailroom training and inventory management.

Skills

Customer service

Diversity experience

Ability to lift 50 lbs

Education

Associate’s degree

Tools

Google Workspace

Microsoft Office

Job description

Job Description - Mailroom Support Assistant (2603387)

Mailroom Support Assistant

Who We Are
We, the Division of Student Affairs, are a student-focused organization that aims to empower student success and support personal development. We act daily to create, enhance, and sustain a culture of respect and inclusion in the workplace, focusing on equity and justice in its many forms, including racial, social, and environmental justice. We intentionally and relentlessly pursue excellence through introspection, vulnerability, empathy, compassion, learning, and courage. We value our internal and external partnerships as vital drivers of the ambitious goals we pursue. We celebrate and take pride in the following:

• Named one of the “Most Promising Places to Work in Student Affairs” by Diverse Magazine.
• Serving a highly diverse student body ( click here for more information).
• Leading the way as the #1 ranked institution in the AAU and #3 of all colleges and universities nationally in fostering our students' social mobility.
• Awarded multiple distinctions including philanthropic awards and research grants in experiential learning and career development, voter engagement, student engagement, health and wellness practices, and quality of residential life.

Click here for more about Student Affairs.
Required Qualifications (as evidenced by an attached resume):
Associate’s degree (foreign equivalent or higher). One (1) year of full-time work experience (student experience may be considered). The incumbent frequently moves packages weighing between up to 50 pounds. Must have, keep and maintain the appropriate valid NYS Driver’s License; have a motor vehicle record which is free from major violations or a pattern of repeat violations. (***Out-of-State Applicants, see "Special Notes").
Preferred Qualifications:
Mailroom experience. Customer service experience. Experience working with a diverse population. Experience with Google Workspace & Microsoft Office Suite.
Brief Description of Duties:
The Mailroom Assistant will perform administrative and manual activities in support of the residential mailrooms. This in-person position will be essential in creating operational efficiencies within the residential mailrooms.
Mailroom and Customer Service

• Assist with the coordination of residential mailroom operations serving over 10,000 residential students, receiving an average of 2000 parcels per day. Assist with maintaining compliance to campus residences mailroom policies & procedures.
• Serve as a point of contact for staff, customers, delivery personnel, and student assistants regarding any questions and/or problems in relation to the mailroom. Research issues and make recommendations on process and procedure improvements.
• Provide strong customer service to over 10,000 residential students.
• Act as the go-to person for all delivery services (e.g. USPS, UPS, Amazon, FedEx, Lasership, DHL, etc.).
• Ensure proper handling and distribution of all residential mail received on campus in accordance with Federal law.
• Assist with inter-office, inter-agency and community mail route schedule (parcel locker delivery and transfers).
• Provide support and guidance on all package / mail related inquiries between students/mailrooms.
• Assist with establishing a consistent mail and package experience between all residential mailrooms so that it will be seamless no matter where a student lives on campus.
• Communicate/partner with Central Mail Services/Central Warehouse to resolve misdelivered item inquiries.

Administration

• Assist with training and development of mailroom student assistants.
• Work alongside Campus Mail on all package related challenges.
• Assist with the collection of data related to parcels and processes for the mailroom operation (sorts, pick-ups, transfers, sizes, out-going mail, postage sales, etc.).
• Assist with maintaining proper inventory supplies in each mailroom location.
• Assist with supervision of lower level staff, evaluating the quality and timeliness of work, monitoring recurring performance issues (i.e. attendance), reporting feedback to the Mailroom Coordinator and Associate Director.
• Coordinates on site workflow, assigning tasks to lower level staff within the corresponding mailroom.

Professional Development and Committee Involvement

• Participates in opportunities that promote their learning, growth, and development (i.e., classes, training, committees, webinars).
• Contributes to the Division of Student Affairs and Stony Brook University by attending and/or supporting events, activities, and programs sponsored by areas within and outside the Office of Student Life (i.e., campus-wide traditions, events, programs).
• Other duties or projects as assigned as appropriate to rank and departmental mission.
• Hours outside of the typical work schedule may be required at times.

Special Notes: This is a full-time appointment. FLSA Non Exempt position, eligible for the overtime provisions of the FLSA.
Salary: $48,000 + $4$ Location Pay = $52,000 Total Compensation
In addition to the employee's base salary, this position is eligible for $4,000 UUP annual location pay, paid biweekly.
***Out-of-State Applicants: Please note as a condition of employment and in order for this position to be tendered, the successful incumbent will be required to provide evidence of a valid license and driving abstract from the state issuing the license within five business days of a conditional offer and must obtain a NYS driver's license within 30 days of start date.
Essential Position: This has been designated as an essential position based on the duties of the job and the functions performed. Positions that are designated as such may be required to report to work/remain at work even if classes are canceled, and the campus is working on limited operations in an emergency.
For this position, we are unable to sponsor candidates for work visas.
Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
If you need a disability-related accommodation, please call the university Office of Equity and Access (OEA) at [phone] or visit OEA .
In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here .