Mailroom & Shipping Clerk - Customer-Focused

ESFM® USA; Solon (OH); On-site; USD 50,145,000 - 51,577,000; Full time

Benefits offered by this job

Meal plan

On-site parking

Job summary

ESFM USA in Solon, OH is seeking a full-time Mailroom Clerk to manage mail, interoffice deliveries, and courier items with a strong focus on customer service. The role requires a valid driver's license and emphasizes accurate record-keeping and adherence to SOPs.

Responsibilities include processing USPS mail, packages, and hazardous/non-hazardous shipments using carrier software. Prior shipping experience and knowledge of shipping guidelines are preferred.

Qualifications

• High School diploma or equivalent required.
• Previous customer service experience preferred.
• Certification in Dangerous Goods shipping is a plus.

Responsibilities

• Process mail and distribution items accurately and promptly.
• Sort, deliver, and track USPS and courier items.
• Maintain records of shipments and inquiries.
• Follow SOPs and safety guidelines for packaging and shipping.

Skills

Customer service experience

Communication skills

Education

High School diploma or equivalent

Dangerous Goods shipping certificate (preferred)

Tools

Shipping software

UPS/DHL/FedEx carrier software

Job description

ESFM USA in Solon, OH is seeking a full-time Mailroom Clerk to manage mail, interoffice deliveries, and courier items with a strong focus on customer service. The role requires a valid driver's license and emphasizes accurate record-keeping and adherence to SOPs.

Responsibilities include processing USPS mail, packages, and hazardous/non-hazardous shipments using carrier software. Prior shipping experience and knowledge of shipping guidelines are preferred.