MAILROOM CLERK (FULL TIME)

ESFM® USA; Solon (OH); On-site; USD 50,145,000 - 51,577,000; Full time

Benefits offered by this job

Meal plan

On-site parking

Job summary

ESFM USA in Solon, OH is seeking a full-time Mailroom Clerk to manage mail, interoffice deliveries, and courier items with a strong focus on customer service. The role requires a valid driver's license and emphasizes accurate record-keeping and adherence to SOPs.

Responsibilities include processing USPS mail, packages, and hazardous/non-hazardous shipments using carrier software. Prior shipping experience and knowledge of shipping guidelines are preferred.

Qualifications

• High School diploma or equivalent required.
• Previous customer service experience preferred.
• Certification in Dangerous Goods shipping is a plus.

Responsibilities

• Process mail and distribution items accurately and promptly.
• Sort, deliver, and track USPS and courier items.
• Maintain records of shipments and inquiries.
• Follow SOPs and safety guidelines for packaging and shipping.

Skills

Customer service experience

Communication skills

Education

High School diploma or equivalent

Dangerous Goods shipping certificate (preferred)

Tools

Shipping software

UPS/DHL/FedEx carrier software

Job description

Role Summary

We have an opening for a full time MAILROOM CLERK position. Location: Solon, OH 44139. Note: online applications accepted only. Schedule: Full time schedule. Monday - Friday, 8:30 am - 5:00 pm. Requirement: Customer service experience and a valid driver's license required. Pay Range: $17.50 per hour to $18.00 per hour. Perks: Meal plan! On-site parking!

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).

ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.

Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.

In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

Job Summary

Accurately and promptly processes all Mail and Distribution Services items with highest level of customer service.

Essential Duties and Responsibilities

• Receives, sorts, delivers, picks up and processes courier items, interoffice mail, magazines and all classes of United States Postal Services (USPS) mail.
• Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment.
• Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).
• Properly package, mark, label & Process of all Non-Hazardous and Hazardous materials by using courier specific software (FedEx, UPS, DHL, etc.).
• Researches and routes unidentified and generic mail.
• Coordinates, stages, and transports bulk mail items.
• Receives, logs, delivers and tracks messenger items.
• Follows all processes established in the client standard operating procedures (SOP’s).
• Monitors packages for hazardous and suspicious materials.
• Follows established customer inquiry processes and responds to customer needs and requests.
• Maintains accurate records of customer inquiries and fulfillment of requests.
• Performs other duties as assigned.

Qualifications

• High School diploma or equivalent.
• Relevant prior customer service experience.
• Preferred current Dangerous Goods shipping certificate (49 CFR & IATA).
• Preferred working knowledge of Domestic and International shipping of Dangerous & Non-Dangerous Goods including country specific guidelines.
• Preferred experience using shipping software required by common shipping carriers (UPS, DHL, FedEx. Etc.).

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits
• Critical Illness Insurance
• Accident Insurance
• Hospital Indemnity Insurance
• Legal Services
• Choice Auto and Home Program
• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

ESFM maintains a drug-free workplace.

About Compass Group: Achieving leadership in the foodservice and facility management industry.

ESFM