Mailroom Coordinator

CBRE; Rockford (IL); On-site; USD 35,000 - 48,000; Full time

Job summary

CBRE Global Workplace Solutions is seeking a Mailroom Coordinator to oversee the mailroom, courier services, and movement of goods at the site. You will ensure secure tracking, timely deliveries, and effective collaboration with the facilities team.

The role requires 3+ years in warehouse/shipping, strong MS Office and mailroom IT skills, and a customer-focused, team-oriented approach. This on-site position emphasizes QSHE compliance and cross-location support.

Qualifications

• 3+ years in warehouse, shipping & receiving.
• Ability to lift 50 lbs / 22 kg.
• Strong organizational skills and timeliness.
• Customer-focused mindset with teamwork.
• Proficient in MS Office and mailroom IT tools.
• English proficiency.

Responsibilities

• Maintain day-to-day relationships with Building User stakeholders for mailroom and logistics services.
• Coordinate goods in/out and courier services; ensure timely delivery.
• Manage facilities suppliers for mailroom and logistics; monitor service standards.
• Provide monthly data and reports on mailroom shipping costs and volumes.
• Keep printing/copier stations stocked and maintained; liaise with suppliers.
• Support QSHE processes for the mailroom and Facilities site.

Skills

Customer focus

Team coordination

Organizational skills

Microsoft Office

English proficiency

Tools

Microsoft Word

Excel

SharePoint

Mailroom IT tools

Job description

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Mailroom Coordinator to join our team located in London.

The Mailroom Coordinator will oversee the mailroom and courier services along with the delivery, storage, movement and return of goods for the site.

Role Summary:

RESPONSIBILIES (Key deliverables of the role)

• Delivers a seamless, delightful, and superior mailroom service for all Athletes and Business Units
• Responsible for the logistics and movement of business deliveries at the site
• Responsible for the day-to-day management of the Facilities suppliers for the mailroom and logistics services
• Implements and monitors standards of service to meet and exceed expectations and looks for opportunities to improve efficiencies related the mailroom services
• Work with the wider facilities team to anticipate and resolve any potential obstacles in the work environment
• Back up for site team absences and support
• Provide support for other locations
• Familiar with all services within the facility and works with the services team to facilitate hospitality approach across all services lines
• Superuser for those technologies used for the mailroom services such as I-track, Bringme box etc
• Responsible for the QSHE the mailroom and logistics, in addition support in the QSHE process for the Facilities site and services through reporting of near misses and demonstrating a proactive approach to QSHE

Day-to-day Facilities Management

• Maintain the day-to-day relationships with the Building User stakeholders regarding the mailroom and logistic services
• Responsible for the co-ordination and the logistics of the goods in and out service
• Responsible for the couriers service, from acceptance of courier packages, ensuring delivery to the customer, and arranging couriers
• Ensure that the onsite tracking and security of all mail and packages is followed and tracked
• Provide monthly data and reports on the mailroom & shipping costs and volumes to the Facility Lead
• Ensure all printing & copier stations are stocked and tidy, working with supply partners on any issues or faults
• Performs other duties as assigned

Experience Required:

• Minimum of 3 years in warehouse, shipping & receiving
• Physical ability to assist with mailroom operations; Able to lift 50 lbs/ 22kg
• Self-motivation and organizational skills with the initiative and ability to complete tasks in a timely manner
• Proven ability to work in a customer focus environment and to work as part of a team
• Warm and engaging demeanour with ability to assess circumstances, empathize and offer help
• Demonstrated capacity to use curiosity to find opportunities to create amazing outcomes
• An operational knowledge and proficiency in Microsoft Office suite (Word, Excel, SharePoint) and other specific mailroom IT tools
• English proficiency

About CBRE Global Workplace Solutions:

As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.

CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years, and has been named one of Fortune’s \"Most Admired Companies\" for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol \"CBRE.\"

Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.