Mail & Transaction Operations Lead

Service Federal Credit Union; City of Rochester (NY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health and dental benefits

401k with company contribution

PTO and holidays

Tuition reimbursement

Talkspace mental health support

Identity theft protection

Training and career growth

Job summary

Service Credit Union is seeking a full-time, on-site Mail and Transaction Processing Team Lead in Rochester, NH. The role oversees accurate, compliant processing of member transactions and loan-related activities, driving service quality and risk mitigation.

You will mentor staff, monitor queues, and ensure timely mail handling and reconciliations. Responsibilities include resolving member concerns, maintaining performance metrics, and supporting process improvements.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years in a related field.

Responsibilities

• Deliver exceptional service by responding to member inquiries accurately and professionally.
• Process transactions accurately and efficiently while supporting SLAs and KPIs.
• Open, sort, distribute, and process incoming mail and payments.
• Post and reconcile transactions including loans, deposits, and general ledger entries.
• Serve as a subject matter expert for transaction processes and regulatory requirements.

Skills

Member service

Analytical skills

Organizational skills

Problem-solving

Prioritization

Verbal communication

Written communication

Teamwork

Education

High School diploma or equivalent

Tools

Excel

Outlook

Word

PowerPoint

Banking systems

Workflow management systems

Job description

Service Credit Union is seeking a full-time, on-site Mail and Transaction Processing Team Lead in Rochester, NH. The role oversees accurate, compliant processing of member transactions and loan-related activities, driving service quality and risk mitigation.

You will mentor staff, monitor queues, and ensure timely mail handling and reconciliations. Responsibilities include resolving member concerns, maintaining performance metrics, and supporting process improvements.