Transaction Specialist - Portsmouth NH

Service Credit Union; Rochester (NH); Hybrid; USD 51,148,000 - 69,200,000; Full time

Benefits offered by this job

Health and dental benefits from day 1

PTO

Long-term disability

Paid holidays

401k with 8% company contribution

Paid leave after 12 months

Talkspace mental health support

IdentityForce identity protection

Tuition reimbursement

Training and career growth

Job summary

Service Credit Union in Rochester, NH seeks a full-time Transaction Specialist to handle member transactions across accounts with accuracy and compliance. You will identify process improvements and support service levels while safeguarding assets. The role emphasizes exceptional member service and teamwork.

The position offers on-site work, competitive starting pay at $21/hour, and benefits such as health/dental coverage from day one, PTO, and 401k with company contributions.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year of related field experience.
• Customer service experience required; financial industry experience preferred.

Responsibilities

• Deliver exceptional service by responding to member inquiries accurately and timely.
• Process transactions accurately while supporting SLAs and KPIs.
• Post and reconcile incoming transactions including loans, deposits, and payments.
• Investigate discrepancies and resolve balance issues promptly.
• Ensure compliance with credit union policies and regulatory requirements.
• Assist with workflow and quality control to improve efficiency.

Skills

Exceptional customer service

Analytical thinking

Organizational skills

Problem solving

Prioritization

Verbal communication

Written communication

Team collaboration

Microsoft Office

Excel

Education

High School diploma or equivalent

Tools

Banking systems

Workflow management systems

Job description

Service Credit Union is seeking a **full-time, on-site** **Transaction Specialist** who is responsible for ensuring the efficient, accurate, compliant, and member-focused administration of all transactions across all accounts serviced by Service Credit Union. The Transaction Specialist serves as a key resource in identifying opportunities for process improvement, mitigating operational risk, the protection of the credit union’s assets, and delivering exceptional service to members and internal stakeholders. **“*****Members are the priority at Service Credit Union, and every role at the credit union is responsible for supporting member solutions and contributing positively to the member experience.”*****Pay:** Starting at $21.00/hour. Flexible based on experience. **Location:** On-site position, Rochester NH **Benefits Include:** * Great health and dental benefits starting day one!* PTO, long-term disability, and paid holidays.* 401k with 8% company contribution after one year of employment.* Paid leave policy after 12 consecutive months of employment.* Free confidential mental health support program with Talkspace* Free identify theft protection through IdentityForce* Tuition reimbursement.* Training and career growth opportunities. **A Day in the Life:*** Deliver exceptional service by responding to member inquiries accurately, professionally, and in a timely manner.* Resolve member concerns whenever possible during the initial point of contact.* Process transactions accurately and efficiently while supporting departmental service level agreements (SLAs), key performance indicators (KPIs), and organizational objectives.* Post and reconcile incoming transactions, including loan payments, payoffs, deposits, general ledger entries, and other monetary transactions.* Research, process, and complete member and internal requests, including check withdrawals, wire transfers, and other loan-related transactions.* Investigate and resolve transaction discrepancies, balancing issues, and member inquiries in a timely manner.* Ensure compliance with credit union policies, internal controls, and applicable regulatory requirements.* Support operational efficiency through effective workflow management, quality control, and attention to detail.* Provide exceptional service to members and internal business partners while supporting department projects, reporting needs, and continuous improvement initiatives.* Open, sort, distribute, and process incoming mail, ensuring timely routing and handling of member correspondence, payments, and documentation.* Prepare outgoing mail including certified and overnight deliveries* Develop and maintain a strong understanding of core processing system* Participate in departmental projects and process improvement initiatives.* Support system enhancements, testing, and implementation efforts as needed.* Regular and reliable attendance is an essential function of this position.* Perform other duties as assigned.**Required Knowledge and Skills:*** Exceptional member service and relationship-building skills.* Strong analytical, organizational, and problem-solving abilities.* Ability to prioritize work and manage multiple tasks in a fast-paced environment.* Strong verbal and written communication skills.* Ability to work independently and collaboratively within a team environment.* Proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and PowerPoint.* Experience utilizing banking or workflow management systems preferred.* Strong attention to detail and commitment to accuracy.* Ability to adapt to changing priorities, processes, and business needs.* Willingness to work additional hours as business needs require.* Ability to travel to other work locations as needed.**Education/Experience/Certifications:****Education:** High School diploma or equivalent required*.***Experience:** Minimum 1-year experience in a related field desired. Customer service experience required. Financial industry experience desired.***Physical Requirements:**** Ability to stand for up to 2 hours.* Ability to lift boxes up to 20 pounds.* Ability to use computers for up to 8 hours.* Ability to travel to other work locations as required, if needed.