Mail Svcs Associate

CBRE HV; Ridgefield (CT); On-site; USD 38,000 - 48,000; Full time

Job summary

CBRE is seeking a Mail Services Associate to manage the mailroom operations for a building or campus. You will handle deliveries, postage, copy rooms, and liaise with internal clients to ensure timely service.

Responsibilities include auditing delivery invoices, approving deliveries, ensuring same-day arrival, and resolving inquiries while maintaining accurate records using Microsoft Office applications. 3–4 years of related experience preferred.

Qualifications

• High School Diploma or GED with 3-4 years of job-related experience.
• Ability to write routine reports and correspondence.
• Comprehensive understanding of processes, procedures, systems and concepts within own job function.
• Ability to evaluate and communicate unusual and/or complex content concisely and logically.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Advanced organizational skills with an inquisitive mindset.

Responsibilities

• Audit delivered items with delivery invoices.
• Approve or reject deliveries based on inspections and contraband checks.
• Ensure packages arrive same day or notify recipient of next-day arrival; transport mail and supplies per schedule.
• Protect shipped packages against damage.
• Process shipment requests with vendors and advise package owners.
• Apply postage and identification to outgoing mail and packages.
• Stock copy rooms and support copier fleet production.
• Check and replenish mail and postage supplies daily.
• Address inquiries or complaints from clients, coworkers, and supervisors; present information clearly.
• Gather and analyze data to identify and solve problems; suggest improvements.

Skills

Strong written and verbal comms

Excellent organizational skills

Problem solving

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About the Role:As a CBRE Mail Services Associate, you will be responsible for all aspects of the mailroom operations for a building or campus.This job is part of the Office Operations function. They are responsible for providing office support to a client, business function or individual contributor.

What You’ll Do:

• Audit delivered items with delivery invoices.
• Approve or reject deliveries based on inspections and check for contraband.
• Ensure that all packages received and delivered arrive the same day or advise the consignee of the next day's arrival. Bring mail, packages, copy products, and stationery to the assigned group or location as per the daily schedule.
• Ensure all shipped packages are protected against damage.
• Process shipment requests with vendor, advising package owner of arrangements.
• Apply appropriate postage amounts and required identification to outgoing mail and packages.
• Stock copy rooms and provide first communication for copier fleet production.
• Check daily and replenish, if necessary, all mail and postage supplies.
• Answer common inquiries or complaints from clients, co-workers, and/or supervisors and effectively present information to an internal group.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

Qualifications

• High School Diploma or GED with 3-4 years of job-related experience.
• Ability to write routine reports and correspondence.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Advanced organizational skills with an inquisitive mindset.

Additional Information

If you require any adjustments or support in connection with your application or the recruitment process, please contact [e-mail] . We are committed to ensuring that all candidates can participate fully in the process.