Mail Sorting Clerk (In-Person)

PostNet Denver; Mount Pleasant (SC); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Flexible schedule

Free food & snacks

Free uniforms

Paid time off

Profit sharing

Signing bonus

Training & development

Employee discounts

Job summary

PostNet Denver is seeking a Senior Customer Service Representative to assist customers with shipping, printing, and store services.

You will operate the POS system, handle inquiries by phone and email, and contribute to pushing promotions while maintaining store standards and customer satisfaction.

Qualifications

• Previous customer service or sales experience in a retail environment.
• Exceptional customer service skills.
• Ability to translate customer requirements into final products or services.
• Assist in handling customer complaints and problems in a professional manner.
• Multitasking – must have the ability to simultaneously process multiple tasks.
• Effective verbal and written communication skills.
• Strong attention to detail.
• Outstanding time management and organizational skills.
• A high school diploma or equivalent required.
• Valid driver’s license required.

Responsibilities

• Assist customers with shipping and packaging services, printing estimates/orders, and other services offered by the franchise owner.
• Assist customers with their product and service needs in person, via email, and by phone.
• Process customer sales through the point-of-sale system.
• Up-sell, cross-sell, and actively participate in marketing and promotional initiatives.
• Open and close the center, cash register, and other center systems.
• Assist management in maintaining, ordering, and stocking inventory.
• Maintain the center in established standards.
• Interact with couriers, vendors, and store staff.
• Sort and deposit mail, and manage Virtual Mail tasks.

Skills

Customer service

Retail experience

Multitasking

Verbal communication

Written communication

Attention to detail

Time management

Flexible hours

Supervisory potential

Education

High school diploma or equivalent

Tools

POS system

Job description

• Hard work, collaboration, humanity, fun, and laughter

Benefits

• Bonus based on performance
• Company parties
• Flexible schedule
• Free food & snacks
• Free uniforms
• Paid time off
• Profit sharing
• Signing bonus
• Training & development
• Employee discounts

Benefit/Perks

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

Company Overview

Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.

PostNet has nearly 700 locations across North America, Central America, South America, and Africa.

At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.

Under the supervision of the Center Owner or Manager, the Senior Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.

What You Bring To The Table

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking – must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• A high school diploma or equivalent required
• Valid driver’s license required
• hardware and software
• Ability to work flexible hours
• Some supervisory skills preferred
• Background Clearing

What We Expect Of You

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Assists customers with their product and service need in person, through email, and by phone
• Processes customer sales through the point-of-sale system
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Opens and closes the center, cash register, and other center systems
• Assists management in maintaining, ordering, and stocking inventory
• Maintains the center consistent with established standards
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, complete tasks, and organizes Virtual Mail

What You Can Expect Of Us

• Hard work, collaboration, humanity, fun, and laughter
• Career path development

Physical And Safety Requirements

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• May be required to operate a motor vehicle
• Must perform all duties in a safe and efficient manner
• Must be able to pass background and drug screen.