Mail Sorting Clerk

PostNet International Franchise Corporation; Mount Pleasant (SC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Flexible schedule

Paid time off

Training & development

Job summary

A local franchised printing and shipping service in Mount Pleasant is seeking a Senior Customer Service Representative to assist customers with services, manage point-of-sale operations, and help maintain store standards. Candidates should have previous customer service experience, effective communication skills, and the ability to multitask in a retail environment.

Qualifications

• Must have previous customer service or sales experience in a retail environment.
• Exceptional customer service skills are required.
• Strong attention to detail and effective communication skills are essential.

Responsibilities

• Assist customers with shipping and packaging services.
• Process customer sales through the point-of-sale system.
• Maintain the center consistent with established standards.

Skills

Customer service experience

Communication skills

Multitasking

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

Point-of-sale system

Job description

Benefits:

• Bonus based on performance
• Company parties
• Flexible schedule
• Free food & snacks
• Free uniforms
• Paid time off
• Profit sharing
• Signing bonus
• Training & development
• Employee discounts

Benefit/Perks

• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

Company Overview

Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.

PostNet has nearly 700 locations across North America, Central America, South America, and Africa.

At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.

Under the supervision of the Center Owner or Manager, the Senior Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.

WHAT YOU BRING TO THE TABLE:

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking – must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• A high school diploma or equivalent required
• Valid driver’s license required
• hardware and software
• Ability to work flexible hours
• Some supervisory skills preferred
• Background Clearing

WHAT WE EXPECT OF YOU:

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Assists customers with their product and service need in person, through email, and by phone
• Processes customer sales through the point-of-sale system
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Opens and closes the center, cash register, and other center systems
• Assists management in maintaining, ordering, and stocking inventory
• Maintains the center consistent with established standards
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, complete tasks, and organizes Virtual Mail

WHAT YOU CAN EXPECT OF US:

• Hard work, collaboration, humanity, fun, and laughter
• Career path development

PHYSICAL AND SAFETY REQUIREMENTS:

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• May be required to operate a motor vehicle
• Must perform all duties in a safe and efficient manner
• Must be able to pass background and drug screen.