Mail Sorting Clerk (In-Person)

PostNet International Franchise Corporation; Mount Pleasant (SC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Paid time off

Employee discounts

Career path development

Job summary

PostNet International Franchise Corporation is seeking a Senior Customer Service Representative in Mount Pleasant, SC. In this role, you will assist customers with various services such as shipping and printing, operating store equipment, and mentoring staff.

The ideal candidate has prior retail experience, exceptional communication skills, and a high school diploma. You will enjoy benefits such as a performance-based bonus, flexible scheduling, and opportunities for career path development.

Qualifications

• Must have previous customer service or sales experience in a retail environment.
• Requires exceptional customer service skills.
• Must possess effective verbal and written communication skills.

Responsibilities

• Assist customers with shipping, packaging, and printing services.
• Operate the point-of-sale system and other store equipment.
• Assist in training and mentoring Customer Service Representatives.

Skills

Customer service experience

Communication skills

Multitasking abilities

Attention to detail

Education

High school diploma or equivalent

Tools

Point-of-sale system

Computers

Job description

Company Overview

Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individual in their community succeed.

PostNet has nearly 700 locations across North America, Central America, South America and Africa.

At PostNet, our people enable us to achieve our purpose and, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.

Benefits

• Bonus based on performance
• Company parties
• Flexible schedule
• Free food & snacks
• Free uniforms
• Paid time off
• Profit sharing
• Signing bonus
• Training & development
• Employee discounts
• Competitive Compensation
• Flexible Scheduling
• Hard work, collaboration, humanity, fun, and laughter
• Career path development

Responsibilities

Under the supervision of the Center Owner or Manager, the Senior Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.

What you bring to the table

• Previous customer service or sales experience in a retail environment
• Exceptional customer service skills
• Ability to translate customer requirements into final products or services
• Assist in handling customer complaints and problems in a professional manner
• Multitasking – must have the ability to simultaneously process multiple tasks
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• A high school diploma or equivalent required
• Valid driver’s license required
• Hardware and software
• Ability to work flexible hours
• Some supervisory skills preferred
• Background Clearing

What we expect of you

• Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
• Assists customers with their product and service need in person, through email, and by phone
• Processes customer sales through the point-of-sale system
• Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
• Opens and closes the center, cash register, and other center systems
• Assists management in maintaining, ordering, and stocking inventory
• Maintains the center consistent with established standards
• Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
• Sorts and deposits mail in private mailboxes
• Captures, complete tasks, and organizes Virtual Mail

What you can expect of us

• Hard work, collaboration, humanity, fun, and laughter
• Career path development

Physical and Safety Requirements

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by email, by phone, and in-person
• May be required to operate a motor vehicle
• Must perform all duties in a safe and efficient manner
• Must be able to pass background and drug screen.
• PostNet centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.