Customer Service Retail Position

PostNet - SC114; Mount Pleasant (SC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Bonus based on performance

Free food & snacks

Training & development

Flexible schedule

Paid time off

Employee discounts

Job summary

A leading printing and shipping service provider in Mount Pleasant is seeking a motivated individual to handle customer interactions and graphic design tasks. You will assist in creating various promotional materials while providing exceptional service. Ideal candidates should possess a graphic design background and excellent communication skills, ready to engage with a diverse clientele.

Qualifications

• Create promotional materials including multimedia presentations, banners, and business cards.
• Consult with customers on their graphics needs and provide exceptional service.
• Strong multitasking abilities to handle multiple tasks simultaneously.

Responsibilities

• Manage day-to-day center operations and customer service tasks.
• Assist with sales transactions and manage mailboxes.
• Ensure safety protocols during all customer interactions.

Skills

Graphic design background

Adobe Creative Suite (Photoshop, Illustrator, InDesign)

Exceptional customer service skills

Strong attention to detail

Effective verbal and written communication skills

Education

High school diploma or equivalent

Associate’s degree or design certificate preferred

Tools

Microsoft Office (Excel, Word, PowerPoint)

EFI Fiery

Job description

Benefits

• Bonus based on performance
• Free food & snacks
• Training & development
• Company parties
• Employee discounts
• Flexible schedule
• Free uniforms
• Paid time off

Benefit/Perks

• Small Shop, Great Customers
• Hard work, collaboration, humanity, fun, and laughter
• Career path development
• We offer internship programs

Company Overview

Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.

PostNet has nearly 700 locations across North America, Central America, South America, and Africa.

At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.

Under the supervision of the Center Owner or Manager, this position is responsible for working directly with customers to create designs, and for file preparation, layout, and setup. Other duties as assigned.

WHAT YOU BRING TO THE TABLE: (NOT REQUIRED)

• Graphic design background
• Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc)
• Presentation (Microsoft PowerPoint, Google Slides)
• Spreadsheets (Microsoft Excel, Google Sheets)
• Word processing (Microsoft Word, Google Docs)
• Strong background with Windows operating systems
• Knowledge of EFI Fiery and EFI Fiery Impose - a bonus!
• Some Production Experience - Print, Cut, Finish, etc. - a bonus!
• Exceptional customer service skills
• Ability to translate customer requirements into final products and services
• Effective verbal and written communication skills
• Strong attention to detail
• Outstanding time management and organizational skills
• Multitasking – must have the ability to simultaneously process multiple tasks
• High school diploma or equivalent required, associate’s degree or design certificate preferred
• Computer hardware and software installation and troubleshooting skills preferred

WHAT WE EXPECT OF YOU:

• Creates promotional materials including, but not limited to, multimedia presentations, banners, newsletters, flyers, signs, posters, and business cards
• Involved in the output, workflow management, and production of orders
• Consults with customers on their graphics needs
• Customer Service and Center Day to Day Tasks as needed
• Manage Mailboxes - both mail and packages, and tasks involved
• Assists with sales transactions
• Warm, Engaging Personality
• Several schedule options available

PHYSICAL AND SAFETY REQUIREMENTS

• Must be able to stand behind a sales counter for extended periods of time
• Must be able to lift at least 50 pounds
• Must be able to communicate clearly with customers by phone, by email, and in-person
• Must demonstrate knowledge of emergency policies and procedures
• Must perform all duties in a safe and efficient manner