Mail & Shipping Associate

SGS Technologie; Saint Petersburg (FL); On-site; USD 31,000 - 42,000; Full time

Job summary

SGS Technologies in Saint Petersburg, FL is seeking a full-time, on-site Mailroom/Shipping Clerk to join our operations team. Under supervision, you will process mail, packages, and shipments, verify addresses, and ensure timely delivery across the office.

The role emphasizes accurate handling, customer service, and adherence to procedures. You will stand for long periods, operate standard office equipment, and support clerical tasks while contributing to efficient daily workflows at our local

Qualifications

• High school diploma or GED required.
• Experience with mailroom or shipping facilities preferred.
• Proficient in Microsoft Office and basic office equipment.

Responsibilities

• Process incoming mail and express shipments with accuracy.
• Verify addresses, sort, package, and deliver items on time.
• Answer phone and email inquiries with professional service.
• Support general clerical tasks and improve processes where possible.

Skills

Organizational skills

Time management

MS Office

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

SGS Technologies, we are a software development and staffing company that doesn’t simply talk services – we accomplish them. With two decades of experience, we use a combination of latest technological knowledge, future-driven ideas, and specialized skills for multiple forms of IT requirements.

Job Description:

Full-time onsite role for candidates local to St. Petersburg, FL

Opportunity for extension or conversion based on attendance/performance

8 AM-5 PM Monday-Friday

Job Summary:

• Under direct supervision, uses basic knowledge and skills gained through on-the-job training or experience to provide mailing services support to associates through out the firm.
• Guidance is provided to perform varied work that is somewhat routine to support a function or business unit.
• May have some contact with internal customers to exchange basic information, initiate research and resolve problems.
• Provide excellent customer service, professionalism, and efficient support.

Essential Duties and Responsibilities:

• Applies basic skills and procedures appropriate for the position within assigned functional area.
• Performs standard duties and tasks, resolving questions and problems.
• Refers more complex issues to higher level.
• Processes incoming mail and express packages which include verifying addresses, opening envelopes/packages, determining priority of contents, accurately sort/handle and deliver.
• Sorts, packages and processes/ships branch and outgoing first class mail neatly and accurately, as well as miscellaneous express shipments. Properly stages all outgoing items for carrier pick up at designated times.
• Delivers and picks up bulk, special courier and ground packages, archive, paper, office supplies daily. Obtain signatures where required.
• Answers phone, assists customers/vendors and email inquiries with exemplary Service 1st professionalism.
• Communicates with higher level associates to ensure clear direction, priority of workflow and timeline for completion.
• Assists with distribution of mass mailings to branches.Refers maintenance issues to supervisor.
• Applies organizational policies and procedures.
• Recommends process improvement opportunities.
• Operates standard office equipment and uses required software applications.
• Scans in packages/shipments
• Performs other duties and responsibilities as assigned.

Knowledge of:

• Basic office practices, procedures and methods.
• Basic mathematical calculations.

Skill in:

• Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines.
• Operating standard office equipment and using required software applications, including Microsoft Office Applications (Word, Excel, and Outlook).
• Demonstrating sensitivity to customer needs (both internal and external) and proactively address customer needs.

Ability to:

• Execute instructions and request clarification when necessary.
• Provide courteous, timely service when addressing associate/customer questions and concerns.
• Learn, understand and follow company/department policies, procedures and requirements,
• Speak clearly and concisely
• Constructively work under stress and pressure when faced with high workloads and deadlines.
• Process work with urgency without sacrificing accuracy.
• Understand and work to achieve the goals in the department’s Mission statement.
• Work independently and as part of the team.
• Maintain a neat working environment.
• Stand 75%-100% of the day.
• Lift items, load, push/pull carts, and pallets following safety guidelines and with caution to avoid damage to walls, doors, elevators, artwork and other company property.
• High School Diploma/GED Completed and a minimum of 1 year of mailroom or shipping facility experience