Mail Services Associate

Staples; Framingham (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Flexible PTO

Online and retail discounts

401(k) match

Health/wellness programs

Job summary

Staples in Framingham, MA is seeking a diligent Mail Services Associate to manage mail, courier deliveries, copy requests, and fulfillment projects for the Home Office. You will move shipments, process outgoing mail, and support teams with dependable service.

You bring strong attention to detail, ability to read instructions, and proficiency with Microsoft Office. The role requires physical work, 40 lb lifts, and a customer-focused approach in a collaborative environment.

Qualifications

• High school diploma or GED required.
• 2+ years in digital copy/print or manufacturing environment.
• 1+ year in production finishing or print manufacturing.
• Typing speed 35 wpm and basic troubleshooting ability.
• Understanding USPS/UPS/FedEx shipping requirements.

Responsibilities

• Receive, scan and deliver incoming U.S. Mail and packages.
• Process outgoing mail including FedEx and USPS shipments.
• Record barcoded items and manage recipient databases with SendSuite Online.
• Complete fulfillment and mailing projects for multiple teams.
• Operate excel-based batch processing and folder/inserter equipment.

Skills

Customer service

Attention to detail

MS Office

Troubleshooting

Shipping knowledge

Communication

Education

High school diploma or GED

Tools

Postage meters

FedEx Ship Manager

SendSuite Online

Folder/inserters

Touchscreen equipment

Job description

Staples is business to business. You’re what binds us together.

Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders, working with them to accelerate the company’s profitability and growth.

As a Mail Services Associate, you will help keep our corporate office connected by ensuring mail, packages, courier deliveries, copy requests, and fulfillment projects move accurately and on time. You will join a collaborative, service-focused team and support associates across the Home Office with dependable solutions and responsive customer service.

What you will be doing:

• Receive, scan, sort, tag, and deliver incoming U.S. Mail, interoffice mail, courier items, pallets, and other large deliveries throughout the Home Office.
• Pick up and process outgoing mail and packages, including daily FedEx shipments and U.S. Mail through the Pitney Bowes postal meter.
• Use SendSuite Online to record barcoded items, maintain recipient databases, print labels, and research lost or missing deliveries.
• Complete fulfillment and mailing projects for teams such as Merchandising, Human Resources, and Sales, including store mailings, marketing promotions, sales letters, and tax mailings.
• Configure Excel spreadsheets for batch processing of shipping labels and operate folder/inserter equipment for special mailings.
• Drive to the local Post Office to collect mail or deliver Certified Mail.
• Maintain floor mail slots, stock copy rooms with paper and shipping supplies, and respond to associate mailing questions.
• Provide minor troubleshooting for Home Office copiers and coordinate service for FedEx and Pitney Bowes equipment.
• Follow established procedures and safety practices while maintaining a clean, organized, and efficient work environment.

What You Bring to the Table:

• A customer-focused, collaborative approach and a commitment to accurate, timely service.
• The ability to read and interpret instructions, identify missing information, and address issues proactively.
• Strong attention to detail, organization, and the ability to balance multiple mailroom, copy, and fulfillment priorities.
• Comfort using Microsoft Office, including Excel and Word, along with mailroom and shipping technology.
• A continuous improvement mindset with the ability to spot opportunities to increase efficiency, reduce waste, and improve quality.

What’s needed: Basic Qualifications:

• High school diploma or GED.
• 2+ years of experience in a digital copy and print or manufacturing environment.
• 1+ year of experience in production finishing or another specialized area of print manufacturing.
• Computer literacy in Microsoft Word and Excel, including the ability to type 35 words per minute.
• Ability to perform basic troubleshooting.
• Understanding of USPS regulations and UPS and FedEx shipping requirements.
• Excellent customer service and verbal communication skills, with the ability to lift 40 pounds.
• A valid driver’s license, good driving record, and a registered, insured, and inspected personal vehicle.
• Ability to use touchscreen equipment.

Preferred Qualifications:

• Technical experience with mail center equipment and systems, including postage meters, FedEx Ship Manager, SendSuite Online Tracking, and folder/inserters.

We Offer:

• Inclusive culture with associate-led Business Resource Groups.
• Flexible PTO, including 14 days, and a holiday schedule with 7 observed paid holidays.
• Online and retail discounts, company match 401(k), physical and mental health wellness programs, and more.
• The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.
• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.