Mail Services Associate

Staples Advantage Canada; Framingham (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible PTO (14 days)

Online and retail discounts

401(k) company match

Health and wellness programs

Job summary

Staples is seeking a Mail Services Associate to keep the Home Office connected through accurate mail processing, shipments, and fulfillment projects. You will join a collaborative, service-focused team and support colleagues across the office with dependable solutions and responsive customer service.

The role requires handling incoming and outgoing mail, using SendSuite Online and FedEx systems, and assisting with copy rooms and packing.

Qualifications

• High school diploma or GED required.
• 2+ years of experience in a digital copy/print or manufacturing environment.
• 1+ year of experience in production finishing or similar print manufacturing.
• Proficiency with Microsoft Word and Excel; ability to type 35 wpm.
• Ability to troubleshoot basic issues.
• Knowledge of USPS regulations and FedEx/UPS requirements.
• Strong customer service and verbal communication skills; ability to lift 40 pounds.
• Valid driver’s license with clean driving record and vehicle insurance.

Responsibilities

• Receive, scan, sort, tag, and deliver incoming mail and packages.
• Process outgoing mail and shipments, including daily FedEx and USPS mail.
• Use SendSuite Online to track items, print labels, and resolve delivery issues.
• Support fulfillment projects for multiple teams (Merchandising, HR, Sales).
• Configure Excel for batch label processing and operate folder/inserter equipment.
• Travel to local Post Office for mail collection or Certified Mail delivery.
• Maintain mail slots and replenish copy room supplies.
• Provide basic copier troubleshooting and coordinate service for shipping equipment.
• Follow safety procedures to maintain a clean, efficient work environment.

Skills

Customer service

Attention to detail

Microsoft Office

Shipping & logistics

Problem solving

Education

High school diploma or GED

Tools

SendSuite Online

FedEx Ship Manager

Pitney Bowes postal meter

Folder inserter equipment

Job description

Staples is business to business. You’re what binds us together.

Our talented finance team partners with every area of the business to drive results and provide financial expertise. We are passionate about analyzing and interpreting information to assess performance and provide guidance. Our team serves as a true partner and advisor to all our business leaders, working with them to accelerate the company’s profitability and growth.

As a Mail Services Associate, you will help keep our corporate office connected by ensuring mail, packages, courier deliveries, copy requests, and fulfillment projects move accurately and on time. You will join a collaborative, service-focused team and support associates across the Home Office with dependable solutions and responsive customer service.

What you will be doing:

• Receive, scan, sort, tag, and deliver incoming U.S. Mail, interoffice mail, courier items, pallets, and other large deliveries throughout the Home Office.
• Pick up and process outgoing mail and packages, including daily FedEx shipments and U.S. Mail through the Pitney Bowes postal meter.
• Use SendSuite Online to record barcoded items, maintain recipient databases, print labels, and research lost or missing deliveries.
• Complete fulfillment and mailing projects for teams such as Merchandising, Human Resources, and Sales, including store mailings, marketing promotions, sales letters, and tax mailings.
• Configure Excel spreadsheets for batch processing of shipping labels and operate folder/inserter equipment for special mailings.
• Drive to the local Post Office to collect mail or deliver Certified Mail.
• Maintain floor mail slots, stock copy rooms with paper and shipping supplies, and respond to associate mailing questions.
• Provide minor troubleshooting for Home Office copiers and coordinate service for FedEx and Pitney Bowes equipment.
• Follow established procedures and safety practices while maintaining a clean, organized, and efficient work environment.

What You Bring to the Table:

• A customer-focused, collaborative approach and a commitment to accurate, timely service.
• The ability to read and interpret instructions,identifymissing information, and address issues proactively.
• Strong attention to detail, organization, and the ability to balance multiple mailroom, copy, and fulfillment priorities.
• Comfort using Microsoft Office, including Excel and Word, along with mailroom and shipping technology.
• A continuous improvement mindset with the ability to spot opportunities to increase efficiency, reduce waste, and improve quality.

What’sneeded: Basic Qualifications:

• High school diploma or GED.
• 2+ years of experience in a digital copy and print or manufacturing environment.
• 1+yearof experience in production finishing or another specialized area of print manufacturing.
• Computer literacy in Microsoft Word and Excel, including the ability to type 35 words per minute.
• Ability to perform basic troubleshooting.
• Understanding ofUSPS regulations and UPS and FedEx shipping requirements.
• Excellent customer service and verbal communication skills, with the ability to lift 40 pounds.
• A valid driver’s license,good drivingrecord, and a registered, insured, and inspected personal vehicle.
• Ability to use touchscreen equipment.

Preferred Qualifications:

• Technical experience with mail center equipment and systems, including postage meters, FedEx Ship Manager, SendSuite Online Tracking, and folder/inserters.

We Offer:

• Inclusive culture with associate-led Business Resource Groups.
• Flexible PTO, including 14 days, and a holiday schedule with 7 observed paid holidays.
• Online and retail discounts, company match 401(k), physical and mental health wellness programs, and more.

*The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

**It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.