Mail Services Specialist

FedEx Group; Tysons (VA); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Health, vision and dental insurance

Retirement plan

Tuition reimbursement

Pay transparency

Job summary

FedEx Office in Tysons, VA is seeking a dedicated Mail Services Specialist to manage incoming and outgoing mail and parcels in a fast-paced corporate setting. You will deliver excellent service, operate mail processing equipment, and support fulfillment and administrative tasks for internal clients.

The role requires 1+ year of customer service or operations experience, familiarity with carrier processes, and strong communication skills.

Qualifications

• High School Diploma or equivalent education required.
• 1+ year of customer service or operations experience.
• 1+ year of specialized experience preferred.
• Familiarity with USPS and commercial carrier processes preferred.
• Experience with mailroom equipment preferred.
• Excellent verbal and written communication skills.
• Proficient with computer systems and quick learner of software.

Responsibilities

• Coordinate all mail and shipping services and activities.
• Pick up and deliver packages and mail onsite.
• Operate a mail meter and other mailroom equipment.
• Provide customer service, explain products, routes and rates.
• Log and track packages, prepare items for pickup or delivery.
• Address basic technical issues and escalate when needed.
• Support fulfillment tasks and general administrative duties.

Skills

Customer service

Operations

Verbal & written skills

Education

High School Diploma or equivalent

Tools

Postage meters

Envelope openers

Barcode scanners

Job description

POSITION SUMMARY

The Mail Services Specialist is responsible for the accurate, efficient, and timely handling of incoming and outgoing mail and parcels within a corporate, campus, or retail setting. This role ensures that all items are processed in accordance with company policies and industry standards, while providing excellent service to internal and external clients. The position also provides a variety of support services associated with equipment, supplies and fulfillment based on customer account requirements. Interaction with customers must deliver a positive customer experience, utilizing consultative skills to anticipate needs, suggest alternatives and provide solutions. The Mail Services Specialist works with minimal instruction and supervision and interacts daily with customers, managers, team members and vendors to accomplish established business objectives.

GENERAL DUTIES AND RESPONSIBILITIES

Representative list of general duties.

• Primary responsibility for coordination of all mail and shipping related services and activities
• Pick‑up and deliver customer packages and mail throughout the onsite
• Maneuver packages with appropriate equipment and/or assistance from another person
• Assemble packages and prepare goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages and affixing labels to parcels
• Operate and maintain an automatic mail processing machine (mail meter) for outbound mail
• Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
• Sort and prepare packages and mail for pickup or delivery to the designated mail stops
• Utilize a tracking system to properly log the receipt and release of packages
• Utilize pallet jacks and other large package handling equipment
• Employ investigative research for packages and mail with unknown recipients
• Operate duplicating equipment (copiers, scanners) and perform routine equipment checks, if applicable
• Address basic issues like paper jams or toner replacement; escalate technical issues to technicians when needed, if applicable
• Maintain convenience copier areas by keeping them clean and well‑stocked, if applicable
• Handle various fulfillment tasks, such as furniture or conference room setup
• Deliver completed print/copy/mail items to team members at designated locations
• Respond to internal customer inquiries regarding status or feasibility of service requests
• Perform light filing, archiving, and housekeeping duties
• Perform additional courier or administrative tasks as assigned
• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS

• High School Diploma or equivalent education required
• 1+ year of customer service or operations experience
• 1+ year of specialized experience preferred
• Familiarity with USPS and commercial carrier processes (UPS, FedEx, DHL) preferred
• Experience with mailroom equipment (e.g., postage meters, envelope openers, barcode scanners) preferred
• Excellent verbal and written skills
• Proficiency with computer systems and ability to learn new software applications quickly
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

PREFERRED QUALIFICATIONS

Pay Transparency: This compensation range is a reasonable estimate of the current starting salary range for this role across all potential locations. The actual starting pay would be determined by experience relative to the job, market level, location pay and other job‑related factors permitted by law. Additional pay, premiums, or bonus potential may be available. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

PAY

$19.70 - $23.17 per hour

ADDITIONAL DETAILS

• Works with management to reduce company costs/wastes and to optimize profitability in areas of responsibility
• Applies Quality concepts presented at training during daily activities
• Supports FedEx Office Quality initiatives

FedEx Office is an Equal Opportunity Employer, including Veterans and individuals with disabilities.

• Know Your Rights
• Pay Transparency

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process, if requested. Applicants who require reasonable accommodations should email [e-mail].

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment. A candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, learn about Philadelphia’s fair chance hiring law.

For more information, visit our website.