Mail Operations, Systems Excellence Specialist

Upstart; San Francisco (CA); On-site; USD 32,249 - 42,981; Full time

Benefits offered by this job

Competitive compensation with equity

401(k) with company match

ESPP for eligible employees

Comprehensive health coverage

Wellness and productivity allowances

Onsite perks (catered lunches, stocked

HR & family benefits

Job summary

Upstart is seeking a Senior Mailroom Administrator to own the end-to-end processing of inbound and outbound mail and to modernize mailroom operations in Burlingame, CA. You will secure confidential documents, improve reporting, and develop dashboards while supporting scalable operations as the company grows.

You will work with Salesforce, Jira, and Google Sheets to drive accurate metrics, automation, and efficient workflows, with onsite five-days-per-week commitments and the ability to lift

Qualifications

• 2+ years in mailroom, logistics, document operations, facilities operations, or similar high-volume environment.
• Experience handling confidential or regulated documents with security/compliance procedures.
• Experience with Google Workspace including Sheets (formulas, filters, pivots).
• Experience using Salesforce, Jira, or similar workflow platforms.
• Ability to work onsite full-time in Burlingame, CA and lift/move packages up to 20 pounds.
• Demonstrates professionalism, discretion, and care handling sensitive information.
• Self-starter, adaptable, and able to work under pressure.
• Process-oriented thinking and willingness to contribute to process refinement.

Responsibilities

• Establish and manage end-to-end mailroom operations with timely inbound/outbound processing.
• Maintain accuracy, security, and regulatory compliance of confidential documents across teams.
• Track mail activity and metrics using Salesforce, Jira, Sheets, and other reporting tools.
• Build and improve dashboards, reporting, and workflow automation to reduce manual work.
• Learn systems quickly and identify improvements in mailroom workflows.
• Plan and implement improvements to mailing processes, systems, and logistics for scalability.
• Collaborate across cross-functional teams to improve mailroom processes and collaboration.
• Contribute to a positive, inclusive, solutions-focused work environment.
• Support vendor transition initiatives and identify opportunities to simplify workflows.

Skills

Mailroom operations

Process improvement

Onsite work

Security/compliance

Time management

Communication

Problem solving

Education

High school diploma or equivalent

Professional certification (optional)

Tools

Salesforce

Jira

Google Sheets

Office tools (Docs/Sheets)

Job description

About Upstart

At Upstart, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.

The Team

Upstart's Workplace Operations team enables the secure, efficient movement of critical business documents that support nearly every Operations function across the company. The Burlingame mailroom serves as the central hub for receiving, processing, and distributing sensitive mail for teams including Legal, Collections, Credit Disputes, Auto Title, Auto Recovery, Complaints, and Borrower Success. The team is focused on delivering accurate, compliant service while continuously improving processes that increase efficiency and reduce operational risk.

Senior Mailroom Administrator

As a Senior Mailroom Administrator, you’ll own the end‑to‑end processing of inbound and outbound mail while helping modernize how the mailroom operates. In addition to ensuring timely, secure mail handling, you’ll identify opportunities to automate manual processes, improve reporting, and support strategic initiatives that help scale operations as Upstart continues to grow.

How You’ll Make An Impact

• Establish and manage end‑to‑end mailroom operations, ensuring accurate and timely processing of inbound and outbound mail while meeting daily service level expectations.
• Maintain the accuracy, security, and regulatory compliance of confidential documents across multiple Operations teams.
• Track mail activity and operational metrics using Salesforce, Jira, Google Sheets, and other reporting tools to ensure accurate reporting and visibility.
• Build and improve dashboards, reporting, and workflow automation that reduce manual work and increase operational efficiency.
• Quickly learn and adapt to our systems and processes while identifying areas of improvement in mailroom workflows and execution.
• Proactively plan, propose, and implement improvements to mailing processes, systems, and logistics to support a scalable operation.
• Build strong working relationships with cross‑functional teams, both in‑office and remote, to improve mailroom processes and enhance collaboration.
• Contribute to a positive, inclusive, and solutions‑focused work environment that values continuous improvement.
• Contribute to vendor transition initiatives and continuously identify opportunities to simplify workflows, improve documentation, and strengthen operational controls.

Minimum Qualifications

• 2+ years of experience in mailroom, logistics, document operations, facilities operations, or a similar high‑volume operational environment.
• Experience handling confidential or regulated documents while following established security and compliance procedures.
• Experience using Google Workspace, including Google Sheets with formulas, filters, and pivot tables, or equivalent spreadsheet tools.
• Experience using business systems such as Salesforce, Jira, or comparable workflow management platforms.
• Ability to work onsite full‑time in Burlingame, CA and lift or move packages weighing up to 20 pounds.
• Demonstrates a high level of professionalism, discretion, and care—especially when handling sensitive or confidential information.
• A self‑starter who is motivated, adaptable, and confident, with strong problem‑solving skills and the ability to work efficiently under pressure.
• Comfortable with process‑oriented thinking and eager to contribute to the development and refinement of mailroom operations.

Preferred Qualifications

• Knowledge of tools used to automate operational workflows.
• Experience working in financial services or another highly regulated industry.
• Ability to learn and understand new technologies and processes in a short time frame.
• Ability to utilize time management skills to prioritize tasks and deadlines.
• Good verbal/writing skills and ability to present information in a clear and concise manner.
• Brings a continuous improvement mindset, with a willingness to identify inefficiencies, propose solutions, and help implement them in collaboration with the broader team.
• Experience partnering with third‑party vendors to improve operational processes.
• Ability to identify process improvement opportunities and translate them into scalable operational solutions using automation and Generative AI tools.

Position Location

This role is based in Burlingame, CA and requires working onsite five days per week.

Time Zone Requirements

This role operates primarily during Pacific Time business hours (approximately 8:00 AM–4:30 PM PT).

Travel Requirements

Limited travel is expected. Although Upstart is a digital‑first company, this role supports physical mail operations performed onsite in Burlingame.

Compensation

Hourly rate: $23.41 – $31.20 USD. This is a non‑exempt position paid hourly on a bi‑weekly basis, with overtime eligibility as applicable.

Benefits

• Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly.
• Retirement benefits to help you plan for the future, including a 401(k) or Group Retirement Savings Plan with a company match of $2 for every $1 contributed, up to $15,000 annually.
• Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees (US only).
• Comprehensive health coverage designed to support you and your family, including medical, dental, vision, and wellness resources for US and supplemental health coverage for Canada.
• Health Savings Account contributions from Upstart for eligible plans (US only).
• Income protection benefits, including life insurance and disability coverage for added financial security.
• Paid time off, sick leave, and company holidays, in line with local requirements.
• Paid family and parental leave to support caregiving and major life moments (duration varies by country).
• Family‑centered benefits to support fertility, parenthood, and caregiving needs.
• Employee Assistance Program (EAP) offering mental health support and life‑centered resources.
• Financial wellness resources, including access to financial planning tools and a financial concierge service (US only).
• Annual wellness allowance to support your physical and emotional well‑being and personal development.
• Annual productivity allowance to invest in relevant tools and resources you need to do your best work, no matter where you work from.
• Connection and community through team events, all‑company updates, and employee resource groups (ERGs).
• Onsite perks, including catered lunches and fully stocked micro‑kitchens when working from one of our offices in the Bay Area, Austin, Columbus, and New York City (opening Summer 2026!).

For roles based in Canada, please note that we are not currently able to hire in Quebec.

Equal Opportunity Employer

Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all, we are committed to inclusive and fair hiring practices.

Accommodations

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