Mail Operations, Systems Excellence Specialist

United States Digital Space LLC; Burlingame (CA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Competitive compensation

Equity/bonus opportunities

Job summary

United States Digital Space LLC is seeking a Mail Operations, Systems Excellence Specialist to independently manage inbound and outbound mail on-site in Burlingame, CA. You will modernize mailroom processes, automate reporting, and support scalable operations as the company grows.

In this role, expect to protect sensitive information, track metrics with Salesforce/Jira/Sheets, and collaborate across teams to enhance efficiency while maintaining regulatory compliance and strong service levels.

Qualifications

• 2+ years in mailroom, logistics, document operations, facilities operations, or a similar high-volume environment.
• Experience handling confidential or regulated documents following security procedures.
• Experience using Google Workspace (Sheets/Forms/Drive) or equivalent.
• Experience using Salesforce or Jira or comparable workflow platforms.
• Ability to work onsite full-time in Burlingame, CA and lift/move packages up to 20 lb.
• Professionalism, discretion, and care with sensitive information.
• Self-starter, adaptable, and able to work under pressure.
• Process-oriented thinker able to refine mailroom operations.

Responsibilities

• Establish end-to-end mailroom operations and ensure timely processing of inbound/outbound mail.
• Maintain accuracy, security, and compliance of confidential documents across teams.
• Track mail activity and metrics using Salesforce, Jira, Sheets, and reporting tools.
• Build dashboards and automate workflows to reduce manual work.
• Learn systems quickly and identify opportunities to improve mailroom processes.
• Plan and implement improvements to mailing processes supporting scalable operations.
• Collaborate with cross-functional teams to optimize mailroom workflows.

Skills

Mailroom operations

Security & compliance

Process improvement

Professionalism

Self-motivated

Adaptability

Tools

Salesforce

Jira

Google Workspace

Job description

About the company

At the company, we’re united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day, we bring creativity, experimentation, and advanced AI to reshape access to credit, helping millions move forward financially with clarity and confidence.

As the leading AI lending marketplace, we partner with banks and credit unions to expand access to affordable credit through technology that’s both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 3,000 signals, powering smarter, fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea, every voice, and every contribution moves us closer to a world where credit never stands between people and their financial progress.

We’re proudly digital-first, giving most Upstarters the flexibility to do their best work from wherever they thrive, alongside teammates across 80+ cities in the US and Canada. Digital-first doesn’t mean distant. We’re intentional about in-person connection through team onsites, planning sessions, and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus, Austin, the Bay Area, or New York City (opening Summer 2026), you’ll have the support to work in the way that works best for you.

If you’re energized by tackling meaningful problems, excited to innovate with purpose, and motivated by work that truly matters, we’d love to hear from you.

The Team:

the company's Workplace Operations team enables the secure, efficient movement of critical business documents that support nearly every Operations function across the company. The Burlingame mailroom serves as the central hub for receiving, processing, and distributing sensitive mail for teams including Legal, Collections, Credit Disputes, Auto Title, Auto Recovery, Complaints, and Borrower Success. The team is focused on delivering accurate, compliant service while continuously improving processes that increase efficiency and reduce operational risk.

As a Mail Operations, Systems Excellence Specialist, you'll own the end-to-end processing of inbound and outbound mail while helping modernize how the mailroom operates. In addition to ensuring timely, secure mail handling, you'll identify opportunities to automate manual processes, improve reporting, and support strategic initiatives that help scale operations as the company continues to grow.

How you’ll make an impact

• Establish and manage end-to-end mailroom operations, ensuring accurate and timely processing of inbound and outbound mail while meeting daily service level expectations.

• Maintain the accuracy, security, and regulatory compliance of confidential documents across multiple Operations teams.

• Track mail activity and operational metrics using Salesforce, Jira, Google Sheets, and other reporting tools to ensure accurate reporting and visibility.

• Build and improve dashboards, reporting, and workflow automation that reduce manual work and increase operational efficiency.

• Quickly learn and adapt to our systems and processes while identifying areas of improvement in mailroom workflows and execution.

• Proactively plan, propose, and implement improvements to mailing processes, systems, and logistics to support a scalable operation.

• Build strong working relationships with cross-functional teams, both in-office and remote, to improve mailroom processes and enhance collaboration.

• Contribute to a positive, inclusive, and solutions-focused work environment that values continuous improvement.

• Contribute to vendor transition initiatives and continuously identify opportunities to simplify workflows, improve documentation, and strengthen operational controls.

Minimum Qualifications

• 2+ years of experience in mailroom, logistics, document operations, facilities operations, or a similar high-volume operational environment.

• Experience handling confidential or regulated documents while following established security and compliance procedures.

• Experience using Google Workspace, including Google Sheets with formulas, filters, and pivot tables, or equivalent spreadsheet tools.

• Experience using business systems such as Salesforce, Jira, or comparable workflow management platforms.

• Ability to work onsite full-time in Burlingame, CA and lift or move packages weighing up to 20 pounds.

• Demonstrates a high level of professionalism, discretion, and care—especially when handling sensitive or confidential information.

• A self-starter who is motivated, adaptable, and confident, with strong problem-solving skills and the ability to work efficiently under pressure.

• Comfortable with process-oriented thinking and eager to contribute to the development and refinement of mailroom operations.

Preferred Qualifications

• Knowledge of tools used to automate operational workflows.

• Experience working in financial services or another highly regulated industry.

• Ability to learn and understand new technologies and processes in a short time frame.

• Ability to utilize time management skills to prioritize tasks and deadlines.

• Good verbal/ writing skills and ability to present information in a clear and concise manner.

• Brings a continuous improvement mindset, with a willingness to identify inefficiencies, propose solutions, and help implement them in collaboration with the broader team.

• Experience partnering with third-party vendors to improve operational processes.

• Ability to identify process improvement opportunities and translate them into scalable operational solutions using automation and Generative AI tools.

Position location:

This role is based in Burlingame, CA and requires working onsite five days per week.

Time Zone requirements:

This role operates primarily during Pacific Time business hours (approximately 8:00 AM–4:30 PM PT)

Travel requirements:

As a digital-first company, the majority of our employees work can be accomplished remotely. However, this role supports physical mail operations and is performed onsite in Burlingame. Limited travel is expected.

This is a Non-Exempt position. Employees in this position are paid an hourly pay rate, on a bi-weekly basis, and are eligible to receive overtime pay for any hours worked over 40 in a work week, or over 8 in a work day if required by state law

Burlingame - Anticipated Hourly Rate Range

$23.41—$31.20 USD

What you'll love

At the company, our benefits are designed to support your health, financial well-being, family, and personal growth. Here’s what you can expect:

• Competitive compensation, including base pay, bonus opportunities, and annual equity grants that vest quarterly

• Retirement benefits to help you plan f