Mail Operations Supervisor - USPS & Compliance

University of Washington; Seattle (WA); Presencial; USD 56.000 - 75.000; Jornada completa

Descripción de la vacante

University of Washington seeks a Program Support Supervisor II to manage the daily operations of Mail Preparation Services and Mail Processing. You will supervise staff, price mail tickets, and coordinate with leads to meet deadlines while ensuring USPS compliance and optimal postage savings.

You will provide USPS guidance to campus departments, collect data for postage billing, and help develop procedures to improve efficiency and service quality across Creative Communications.

Formación

• Knowledge of USPS policies and shipping regulations.
• Experience providing high-level customer service.
• Proficiency with MS Windows, Word, and Excel.

Responsabilidades

• Supervise daily operations of Mail Preparation Services and Mail Processing.
• Create and price Mail Prep job tickets and manage workflow.
• Ensure compliance with USPS rules and UW policies.
• Provide USPS expertise to campus and departments.
• Develop procedures to maximize postage savings and efficiency.
• Prepare reports for service delivery and decision making.

Conocimientos

USPS regulations

Customer service

MS Office

Communication

Educación

High school diploma or equivalent

3 years of applicable experience in the program specialty

Herramientas

Shipping software

Databases

Microsoft Windows

Excel

Descripción del empleo

University of Washington seeks a Program Support Supervisor II to manage the daily operations of Mail Preparation Services and Mail Processing. You will supervise staff, price mail tickets, and coordinate with leads to meet deadlines while ensuring USPS compliance and optimal postage savings.

You will provide USPS guidance to campus departments, collect data for postage billing, and help develop procedures to improve efficiency and service quality across Creative Communications.