Mail Operations Specialist – Inbound & Shipping

Fidelity Investments Inc.; Jacksonville (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

Fidelity Investments Inc. is seeking candidates for a mail processing role in Jacksonville, FL. The position handles centralized receipt of customer mail, sorts items, and delivers to internal teams, with outbound packaging prepared for external vendors. Accuracy and timeliness are essential to meet compliance.

The team emphasizes collaboration across business units, with a focus on timely mail operations and reliable service delivery in a risk-controlled environment.

Qualifications

• 2-5 years of processing experience within a professional, fast paced, corporate environment.
• Ability to complete tasks timely and accurately.
• Strong organization with meticulous attention to detail.
• Ability to work in a team environment.
• Able to lift 50 pounds.
• Excellent written and verbal communication skills.
• Highly motivated, self directed and an independent thinker.
• Strong customer service skills.
• Ability to complete work by prioritizing multiple tasks to meet tight time constraints.
• Ability to navigate between multiple applications.

Responsibilities

• Sort incoming mail and deliver to appropriate recipients.
• Prepare and deliver outbound packages for external vendors.
• Ensure timely completion of customer mail operations duties.

Skills

Processing experience

Attention to detail

Strong organization

Team player

Customer service

Prioritization

Multitasking

Communication skills

Education

High school diploma or equivalent

Tools

MS Excel

Outlook

Internet

Job description

Fidelity Investments Inc. is seeking candidates for a mail processing role in Jacksonville, FL. The position handles centralized receipt of customer mail, sorts items, and delivers to internal teams, with outbound packaging prepared for external vendors. Accuracy and timeliness are essential to meet compliance.

The team emphasizes collaboration across business units, with a focus on timely mail operations and reliable service delivery in a risk-controlled environment.