Mail Operations Leader: Document Workflow & Compliance

Group 1001; Zionsville (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K plan

Paid time off

Job summary

Group 1001, a consumer-centric insurance family, seeks a Mail Operations Manager to lead mailroom and document workflow functions. You will supervise Operations Supervisors and Team Leads, optimize SLAs, and develop SOPs to ensure accurate, timely handling of contracts, payments, and communications.

The role demands strong leadership, process improvement mindset, and hands-on expertise with mailroom tech and document management systems. In-office position in Indiana with comprehensive benefits.

Qualifications

• High school diploma or GED is required.
• Associates or Bachelor’s degree preferred.
• Experience with mailroom or document management systems is expected.
• Supervisory or team leadership experience is required.
• Strong communication skills are essential.
• Proficiency with policy administration systems and MS Office is expected.

Responsibilities

• Oversee daily mailroom operations including sorting, processing, and distributing mail.
• Manage workflow to meet SLAs and optimize cycle times.
• Develop and maintain SOPs for mailroom and indexing functions.
• Lead Operations Supervisors and Team Leads to achieve performance benchmarks.
• Coordinate with vendors, manage budgets and monitor postage costs.
• Implement automation and document management improvements.

Skills

People management

Operations management

Documentation

Communication skills

Microsoft Office

Lean Six Sigma

Process improvement

Education

High school diploma or GED

Associate or Bachelor’s degree preferred

Tools

Postage meters

Scanners

Tracking software

Job description

Group 1001, a consumer-centric insurance family, seeks a Mail Operations Manager to lead mailroom and document workflow functions. You will supervise Operations Supervisors and Team Leads, optimize SLAs, and develop SOPs to ensure accurate, timely handling of contracts, payments, and communications.

The role demands strong leadership, process improvement mindset, and hands-on expertise with mailroom tech and document management systems. In-office position in Indiana with comprehensive benefits.