Mail Operations Leader: Docs, Workflow & Compliance

group1001wd; Zionsville (IN); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401K plan

Dental insurance

Vision options

Wellness programs

Job summary

Group 1001 is seeking a result-driven Mail Operations Manager to oversee mailroom and document workflow. You will lead multiple teams, ensure timely processing of mail and packages, and implement SOPs to improve accuracy and speed across operations.

The role emphasizes collaboration with vendors, adherence to compliance standards, and ongoing process improvements to support business growth. This is an in-office, full-time position in Indiana.

Qualifications

• Minimum 3–5 years of mailroom or document management experience.
• At least 2 years of supervisory or team leadership experience.
• Excellent verbal and written communication skills.
• Proficiency with policy administration systems and Microsoft Office Suite.
• Experience with document management systems and mailroom technology.

Responsibilities

• Oversee daily mailroom operations including sorting, processing, and distributing incoming and outgoing mail and packages.
• Manage daily workflow allocation and prioritization to meet service level agreements (SLAs).
• Develop and maintain standard operating procedures (SOPs) for all mailroom functions.
• Coordinate with postal services, courier companies, and shipping vendors to ensure timely deliveries.
• Monitor and manage mailroom budgets, postage costs, and vendor contracts.
• Lead, coach, and develop Operations Supervisors and Team Leads; enforce performance metrics.

Skills

Team leadership

Communication skills

Workflow optimization

Policy administration

Microsoft Office

Education

High school diploma or GED

Associates or Bachelors preferred

Tools

Document management systems

Microsoft Office Suite

Mailroom technology

Job description

Group 1001 is seeking a result-driven Mail Operations Manager to oversee mailroom and document workflow. You will lead multiple teams, ensure timely processing of mail and packages, and implement SOPs to improve accuracy and speed across operations.

The role emphasizes collaboration with vendors, adherence to compliance standards, and ongoing process improvements to support business growth. This is an in-office, full-time position in Indiana.