Operations Support Lead — Mail, Records & Imaging

Woodmenlife; Omaha (NE); On-site; USD 95,000 - 125,000; Full time

Job summary

WoodmenLife in Omaha, Nebraska, seeks a Manager Operations Support to lead mail operations, records management, imaging and indexing, workflow services, and production support. You will coach a high-performing team, oversee service delivery and budgets, drive process improvements, and ensure regulatory compliance while partnering across departments to deliver superior client experience.

This role demands strong leadership, strategic thinking, and excellent communication with internal customers

Qualifications

• Requires 5+ years in operations, production support, or related environment.
• Bachelor's degree preferred; equivalent experience considered.
• Experience in mail operations, records management, imaging and indexing.
• Demonstrated experience leading, coaching, and developing teams.
• Strong customer experience focus and communication skills.
• Ability to manage vendor relationships and performance SLAs.
• Experience forecasting workload and administering budgets.
• Proven track record in process and project improvements.

Responsibilities

• Lead, coach, and develop a high-performing team for mail operations, records management, imaging/indexing, workflow, and production support.
• Establish department goals, service standards, and performance metrics with regular reporting.
• Oversee day-to-day operations to ensure reliable service delivery.
• Manage records and correspondence in compliance with company policies and regulations.
• Advance workflow and imaging technologies to meet business needs.
• Address operational issues through root cause analysis and continuous improvement.
• Identify process, system, and workflow enhancements to improve experience and efficiency.
• Lead initiatives to deliver projects within scope, budget, and schedule.
• Develop and manage the department budget and vendor SLAs.
• Foster cross-functional partnerships to align operational needs with objectives.
• Promote accountability, collaboration, and ongoing employee development.

Skills

Leadership

Operations management

Vendor management

Budget forecasting

Process improvement

Reporting & metrics

Cross-functional collaboration

Automation tools

Education

Bachelor's degree preferred

Tools

Automation tools and systems

Job description

WoodmenLife in Omaha, Nebraska, seeks a Manager Operations Support to lead mail operations, records management, imaging and indexing, workflow services, and production support. You will coach a high-performing team, oversee service delivery and budgets, drive process improvements, and ensure regulatory compliance while partnering across departments to deliver superior client experience.

This role demands strong leadership, strategic thinking, and excellent communication with internal customers