Mail Clerk

Utica First Insurance; Village of Oriskany (NY); On-site; USD 21,000 - 26,000; Full time

Job summary

Utica First Insurance is seeking a Mail Center Clerk to handle daily mail operations, batch mailings of policies, and the printing and preparation of notices. You will also operate the switchboard, assist with scanning and indexing, and ensure a clean, organized workspace.

The role requires attention to detail, good organizational and interpersonal skills, and basic computer abilities. Schedule is Monday–Friday, 7:30am to 3:30pm, with overtime as needed.

Qualifications

• Attention to detail is essential for processing mail, policies, and documents accurately.
• Strong organizational skills help manage multiple tasks in a fast-paced mail center.
• Ability to communicate clearly with staff, agents, and visitors.
• Basic computer skills required for scanning, indexing, and filing.

Responsibilities

• Handle all incoming and outgoing UPS, FEDEX, USPS packages and interoffice mail.
• Process batch mailings of policies to agents according to weekly schedule.
• Print and prepare daily policies and notices; manage agents supplies.
• Operate the company switchboard and transfer calls to appropriate personnel.
• Process documents for scanning and indexing; maintain scanning equipment.
• Monitor building access; greet visitors and maintain the logbook.

Skills

Attention to detail

Organizational skills

Fast-paced work

Interpersonal communication

Basic computer skills

Education

High school diploma

Clerical experience

Customer service experience

Job description

Description

Specific daily job duties for this position will be scheduled by the Mail Center Supervisor.

All employees of the department are expected to be versed in all areas, and all standards apply to every employee. Responsible for all incoming and outgoing mail, distribution of interoffice mail, agents batch mailings, print daily policies, preparation of daily policies and agents supplies. Scanning and Indexing. Responsible for operating the Company switchboard for all incoming calls and to transfer calls to the appropriate employees.

Reports To: Mail Center & Facility Supervisor

Schedule: Monday-Friday, 7:30am to 3:30pm (Overtime as needed)

Duties/Responsibilities

• Responsible for all incoming and outgoing UPS, FED-EX, USPS packages
• Receive all interoffice mail and process for distribution either internally or externally.
• Responsible for the batch mailing of policies to agents according to the agents weekly schedule.
• Process the printing of all daily policies and notices.
• Preparation of the daily policies and notices.
• Process agents supply orders.
• Process daily mail on the folding machine and postage machine.
• Prepare Documents for Scanning
• Scan Documents in IR System
• Index Documents
• Maintain and Clean Scanning Equipment
• Process Incoming Faxes
• Responsible for maintaining a clean and organized work space, free of clutter or personal effects.
• Monitor and control building access for non-employees, including visitors, contractors, and vendors.
• Greet visitors, have them sign-in the log book and contact the appropriate personnel.
• Maintain Professional Appearance and Demeanor
• Other duties as required by management.
• Enroll in Insurance Courses or Mail/Mailroom Seminars determined by management.

Requirements

• Attention to detail
• Strong Organizational skills
• Ability to work in a fast-paced environment
• Strong interpersonal communication skills
• Basic computer skills

Education and Experience

• Minimum High School diploma
• Clerical experience preferred
• Prior customer service experience preferred

Physical Requirements

• Frequently sitting or standing for extended periods of time
• Occasional squatting, bending and twisting
• Reaching, pulling and pushing
• Lifting between 10 – 40 lbs as needed
• Frequent exposure to noise

Pay Range:

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of Utica First’s total compensation package for employees.