Mail Center Manager

iPostal1; Hoboken (NJ); On-site; USD 50,000 - 65,000; Full time

Job summary

iPostal1 in Hoboken, NJ is seeking a professional, upbeat Mail Center Manager to lead our in-office hub. The role starts with a two-week paid training on Day 1 and runs Monday to Friday, 9:00 AM to 5:00 PM, with no remote work.

You will handle mail processing, answer calls and in-person inquiries, maintain mail inventory, and support the corporate office while delivering excellent customer service. Ideal candidates show strong organization, discretion with confidential mail, and the ability to

Qualifications

• Ability to work independently and handle confidential mail with discretion.
• Strong organization skills and results orientation.
• Excellent verbal and written communication skills.
• Previous experience in an office coordinator role with emphasis in customer service.
• Ability to lift and carry heavy items up to 50 lbs regularly.
• Stand, walk, and move around the work area for extended periods.

Responsibilities

• Receive mail, scan into software and file appropriately.
• Discard, shred, open & scan contents of mail and forward as directed.
• Answer inbound calls and in-person inquiries professionally.
• Assist customers in person to retrieve their mail.
• Escalate inquiries when appropriate.
• Deliver information in a positive, compassionate manner to build client relationships.
• Ensure the highest level of customer service.
• Keep mail and office supplies inventory and inform when reorders are needed.
• Perform other customer service responsibilities during busy times.

Skills

Customer service

Organization

Verbal and written communication

Independence

Team-oriented attitude

Job description

We are looking for a professional, upbeat Mail Center Manager to work in our Hoboken, NJ office. There will be a two-week paid training, starting on Day 1.

This position is NOT remote and requires you to work in the office, Monday - Friday 9:00 - 5:00pm.

To excel in this role, you should be comfortable working independently, speaking with clients on the phone and in person, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!

Responsibilities

• Receive mail, scan into software and file appropriately
• Upon customer direction, discard, shred, open & scan contents of mail and / or forward to an alternate location
• Answer inbound calls and in person inquiries from customers in a prompt and professional manner
• Assist customers in person to retrieve their mail in a courteous fashion
• Ascertain level of assistance needed to resolve inquiry and escale when appropriate
• Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
• Ensure the highest level of customer service
• Keep inventory of mail and office supplies and keep the corporate office informed when supplies need to be reordered
• Perform other customer service responsibilities to assist the corporate office during busy times

Requirements

• Ability to work independently and handle confidential mail with absolute discretion
• Results oriented
• Strong work ethic
• Organization skills are a must
• Excellent verbal and written communication skills
• Previous experience in an office coordinator role with an emphasis in customer service
• Ability to lift and carry heavy items with minimal assistance up to 50 lbs on a regular basis.
• Frequent bending, stooping, and reaching to handle materials or perform tasks.
• Ability to stand, walk, and move around the work area for extended periods.
• Ability to sit for extended periods while working at a computer.
• Perform repetitive motions, including typing, data entry, and handling equipment.
• Adequate visual and manual dexterity to operate computers and equipment safely.

To learn more about this dynamic organization please visit us at www.ipostal1.com.

iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.