Mail Center Manager - Seattle, WA

iPostal1; Seattle (WA); On-site; USD 42,000 - 62,000; Full time

Job summary

ipostal1 in Seattle is seeking a Mail Center Manager to oversee day-to-day mail operations in our office. You will handle mail intake, scanning, customer interactions, and coordination with the corporate office to ensure service quality.

This role emphasizes independent work, strong communication, and a professional, upbeat attitude. Training is provided, and the position requires in-office presence Monday to Friday.

Qualifications

• Experience in an office coordinator role with an emphasis in customer service.
• Ability to lift and carry up to 50 lbs on a regular basis.
• Excellent verbal and written communication skills.
• Strong organization and independent work ethic.

Responsibilities

• Receive mail, scan into software, and file appropriately.
• Distribute mail per customer direction, including shredding or forwarding.
• Answer inbound calls and in-person inquiries promptly and professionally.
• Assist customers in person to retrieve mail in a courteous manner.
• Maintain inventory of mail and office supplies and inform headquarters when reorder needed.
• Perform other customer service tasks to support busy periods.

Skills

Customer service

Office coordination

Communication skills

Data entry

Inventory management

Job description

We are looking for a professional, upbeat Mail Center Manager to work in our Seattle, Washington office. There will be a two-week paid training that starts on Day 1.

This position is NOT remote and requires you to work in the office, Monday - Friday 9:00 - 5:00pm.

To excel in this role, you should be comfortable working independently, speaking with clients on the phone and in person, able to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you!

Responsibilities will include, but are not limited to the following:

• Receive mail, scan into software and file appropriately
• Upon customer direction, discard, shred, open & scan contents of mail and / or forward to an alternate location
• Answer inbound calls and in person inquiries from customers in a prompt and professional manner
• Assist customers in person to retrieve their mail in a courteous fashion
• Ascertain level of assistance needed to resolve inquiry and elevate when relevant
• Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
• Ensure the highest level of customer service
• Keep inventory of mail and office supplies and keep the corporate office informed when supplies need to be reordered
• Perform other customer service responsibilities to assist the corporate office during busy times

Requirements:

• Ability to work independently and handle confidential mail with absolute discretion
• Results oriented
• Strong work ethic
• Organization skills are a must
• Excellent verbal and written communication skills
• Previous experience in an office coordinator role with an emphasis in customer service
• Ability to lift and carry heavy items with minimal assistance up to 50 lbs on a regular basis.
• Frequent bending, stooping, and reaching to handle materials or perform tasks.
• Ability to stand, walk, and move around the work area for extended periods.
• Ability to sit for extended periods while working at a computer.
• Perform repetitive motions, including typing, data entry, and handling equipment.
• Adequate visual and manual dexterity to operate computers and equipment safely.

To learn more about this dynamic organization please visit us at www.ipostal1.com.

iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.