MacOS Tier 2 Support Engineer — MSP/Addigy Expert

Fruth Group; Phoenix (AZ); On-site; USD 70,000 - 85,000; Full time

Job summary

Fruth Group is seeking a Tier 2 macOS Support Engineer to provide advanced Mac and IT support for managed services clients. You will handle escalation from Tier 1, troubleshoot macOS, Apple hardware, and Microsoft 365 issues within a business environment.

The role uses Addigy as the primary MDM and requires strong technical ownership, documentation, and customer communication. Onsite at the Phoenix corporate office with a competitive salary range.

Qualifications

• 3+ years of professional IT support experience, preferably in an MSP environment.

Responsibilities

• Provide Tier 2 support for macOS desktops and laptops.
• Serve as an escalation point for Tier 1 technicians.
• Troubleshoot macOS performance, hardware, applications, authentication, printing, networking, VPN, and peripheral issues.
• Administer and troubleshoot Macs using Addigy as our primary MDM platform.
• Support Apple Business Manager, Automated Device Enrollment, FileVault, configuration profiles, application deployment, security policies, and macOS updates.
• Troubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, and Office.
• Troubleshoot Microsoft Entra ID, MFA, Conditional Access, and authentication issues.
• Experience with virtualization such as Parallels, VMware Fusion, or VirtualBox.
• Deploy and troubleshoot endpoint security, EDR, VPN, and other managed applications.
• Use macOS Terminal and command-line tools for advanced troubleshooting.
• Document troubleshooting and resolutions in the PSA system.
• Maintain SLA expectations and communicate professionally with customers.
• Assist with new device deployments, client onboarding, and technology refresh projects.
• Create technical documentation and assist Tier 1 technicians with Mac-related issues.

Skills

macOS

MSP experience

Addigy

Microsoft Intune

Apple Business Manager

Microsoft 365

Microsoft Entra ID

Networking

Terminal / Bash

Documentation

Customer service

Problem ownership

3+ years IT support

Education

Apple macOS Certification

Tools

Addigy

Microsoft Intune

Apple Business Manager

Parallels

VMware Fusion

VirtualBox

Job description

Fruth Group is seeking a Tier 2 macOS Support Engineer to provide advanced Mac and IT support for managed services clients. You will handle escalation from Tier 1, troubleshoot macOS, Apple hardware, and Microsoft 365 issues within a business environment.

The role uses Addigy as the primary MDM and requires strong technical ownership, documentation, and customer communication. Onsite at the Phoenix corporate office with a competitive salary range.