Mac IT Support Analyst II – Client Tech Partner

Boston University; Boston (MA); On-site; USD 72,000 - 75,000; Full time

Benefits offered by this job

Time off and holidays

Retirement plan

Tuition assistance

Wellness resources

Job summary

Boston University IS&T is seeking a Client Technology Analyst II to provide end-to-end technology support for client communities in a primarily macOS environment. You will act as a trusted technology partner, assess business needs, and help implement solutions that support BU operations.

Join a collaborative team that works with faculty, staff, researchers, and external vendors. The role emphasizes security, HIPAA-compliant practices, training, and documenting incidents while delivering timely,

Qualifications

• Bachelor's degree in a related discipline or comparable work experience.
• 2–3 years of experience in a related technology environment.
• Experience using and diagnosing supported Windows and macOS operating systems, including troubleshooting software, hardware, and network issues.
• Experience installing, configuring, and upgrading Windows and Mac applications, specialized applications, peripherals, and mobile devices.
• Knowledge of TCP/IP LAN and wireless networking principles and application protocols, including HTTP, HTTPS, SMTP, and FTP. Understanding of restricted-use data and information security requirements.
• Strong writing, organizational, interpersonal communication, and customer service skills.
• Ability to learn and support new technology quickly, work independently and in cross-functional teams, and make decisions in rapidly changing situations.
• Ability to lift equipment weighing up to 50 pounds and a valid driver's license.

Responsibilities

• Provide day-to-day macOS support and end-to-end technology support for client communities.
• Operate, maintain, troubleshoot, and support client and desktop systems, mobile devices, and client-server and web-based solutions.
• Build trusted relationships with clients, colleagues, and team members and serve as a point person for technology needs.
• Identify adaptive challenges for supported departments and work with leadership to develop opportunities for solutions.
• Advocate for client technology needs and explain how technology can support Boston University's operational model.
• Participate in service, platform, and project teams as a subject matter expert, technical lead, client lead, and/or project lead or manager.
• Collaborate with faculty, staff, and researchers to improve business processes through information technology solutions.
• Ensure appropriate security measures are in place and support audits needed to maintain HIPAA-compliant status.
• Follow procedures and maintain accurate records of incidents and requests while providing support in the field.

Skills

Windows/macOS troubleshooting

Networking TCP/IP

Customer service

Written & verbal communication

Education

Bachelor's degree or equivalent

Tools

WordPress

VMware

Exchange

Active Directory

Job description

Boston University IS&T is seeking a Client Technology Analyst II to provide end-to-end technology support for client communities in a primarily macOS environment. You will act as a trusted technology partner, assess business needs, and help implement solutions that support BU operations.

Join a collaborative team that works with faculty, staff, researchers, and external vendors. The role emphasizes security, HIPAA-compliant practices, training, and documenting incidents while delivering timely,