Machine Service Supervisor

Quinn Company; California; On-site; USD 80,000 - 115,000; Full time

Job summary

An established industry player is seeking a Machine Service Supervisor to lead a team of technicians in the City of Industry, California. This role is pivotal in ensuring operational efficiency and customer satisfaction by managing service schedules, overseeing technician performance, and maintaining safety standards. The ideal candidate will possess a strong technical background with Caterpillar equipment and exceptional people management skills. Join a company that values integrity, teamwork, and quality service, and contribute to a culture that prioritizes employee development and safety.

Qualifications

• Associates degree or Certificate in Business/Technical discipline required.
• 8-10 years of related experience preferred.

Responsibilities

• Manage 20+ technicians, ensuring timely job reporting and customer communication.
• Promote a Safety First culture and maintain a safe work environment.

Skills

Communication Skills

People Management

Technical Knowledge of Caterpillar Equipment

Customer Service

Safety Management

Education

Associates Degree or Certificate in Business/Technical Discipline

8-10 Years Related Experience

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Overview

Quinn Company, your local Caterpillar store, is hiring a Machine Service Supervisor in City of Industry, California.

Quinn Company is a Caterpillar dealership founded in 1919. The company sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines. As a Caterpillar Dealership, Quinn Company enjoys a unique ability to be a nimble company with an entrepreneurial spirit and leverage the global reach and support of a Fortune 50 company… local and global at the same time. Quinn Company ranks among the top performing Caterpillar Dealers in the world. This competitive, performance-based drive is the foundation of the company’s culture.

Has primary responsibility for directly managing 20 or more technicians and coordinators and resolving any service issues that arise on a day-to-day basis. Schedules service department work activities among technicians, monitors work for completeness and timeliness, and responds to customer service scheduling needs. Works closely with the Service Manager and Coordinators as an internal resource to the customer.

Wages

Starting wage for the Account Development will depend on experience and education. $80,080 - $115,000

Responsibilities

Essential duties and responsibilities include the following. Other duties may be assigned.

1. Have a detailed knowledge of all Caterpillar equipment, warranty, policies, and related products.
2. Manage technicians, ensuring that they report to jobs in a timely fashion as communicated to the customer.
3. Align, partner, and collaborate with the assigned HR representative to proactively manage employee relations and support/develop business unit objectives.
4. Work with the Service Coordinators to provide timely, accurate estimates for repair both in terms of completion time and cost.
5. Ensure Service Coordinators are presented with work orders that have been reviewed, ensuring that all parts and labor are captured per the technician’s service report.
6. Ensure that technicians are properly trained and tooled to support current and future products.
7. Complete or assist Service Managers with completing technician reviews in a timely manner utilizing the PADS process.
8. Manage service vehicles, ensuring timely maintenance and repair as well as developing expectations around cleanliness and professional image.
9. Maintain and promote a safe work environment. Promote a Safety First culture. Complete Employee Injury Reports promptly and accurately.
10. Demonstrate good communication and people skills.
11. Respond timely and follow-up with customers regarding equipment repair status.
12. Act as interim Service Manager when the Service Manager is out of the office.
13. Be computer literate and functional in Microsoft Word, Excel, and PowerPoint.
14. Demonstrate and promote Quinn Company core values of Integrity, Teamwork, Respect, Quality, and Service.

Qualifications

Associates degree or Certificate in Business/Technical discipline and/or eight to ten years related experience and/or training; or equivalent combination of education and experience. Prior supervisory experience preferred. Experience with multiple lines of business such as Caterpillar, Agco, etc. preferred. Computer skills and advanced mechanical service abilities.

Quinn is an Equal Opportunity Employer M/F/V/DV.

Quinn Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status. Quinn Group, Inc. has established an Affirmative Action Plan to promote the employment and advancement of members of those covered groups identified by statute and regulations, including minorities, women, qualified disabled individuals and all Veterans and disabled Veterans.