People Services Team Leader

Cloudflare, Inc.; San Francisco, California, Boston (CA, MO, MA); Remote; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a motivated People Services professional to support a rapidly growing organization. In this role, you will act as the functional point of contact for the local operations team, ensuring that practices and processes are executed efficiently. You will train new team members and provide world-class support for employee inquiries while managing critical People and Payroll transactions. This is an exciting opportunity to help design and improve processes across multiple regions, making a significant impact on the employee experience in a dynamic environment.

Qualifications

• 5+ years in People Operations, Payroll, or Employee Relations.
• Experience with HR systems like Workday and Zendesk.
• Strong knowledge of APJC employment law.

Responsibilities

• Execute monthly payroll checks and ensure accuracy.
• Lead improvement projects and track business process changes.
• Support employees with People and Payroll inquiries.

Skills

People Operations

Payroll Management

Employee Relations

HR Systems (Workday, Zendesk)

APJC Employment Law

Communication Skills

Organizational Skills

Problem-Solving Skills

Time Management Skills

Adaptability

Education

Bachelor's Degree in Human Resources or related field

Tools

Workday

Zendesk

Job description

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations: Remote India

What You Would Do Here:

Our focus is getting the best people to work at Cloudflare and then allowing them to do their best work. We are looking for a motivated People Services who would be the functional point of contact for the local operations team Team Leader who's ready to support a rapidly growing organization scale with efficiency and be the technical operational focus point for their region. The main function of this role is to ensure the practices and processes are being executed and audited. You'll train new members to the team and support them to deliver world-class employee inquiry support as you work as an escalation point for higher complexity matters involving People and Payroll questions directly from employees. This role ensures critical People and Payroll transactions are done to minimum standard and that all our people systems are auditable, clean and up to date. Along the way you will also have opportunities to help design and improve our existing processes as we align and scale across multiple regions.

Responsibilities

• Payroll Sign off - Execute the monthly checks on the region payrolls to ensure they are being submitted accurately


• Follow schedule for the SOX Control items and ensure they are on track


• Track any change / improvement required for Business Processes , with appropriate requirement gathering, being able to translate business needs into technical requirements.


• Regional Offer Approval


• Lead on improvement projects defined by the group


• Regional Senior Mgmt Support


• Analysis of support tickets and business process to provide regional status and opportunities for process improvements


• Partner with COE's and other team members to test new functionality and troubleshoot technical issues.

Skills/experience

• Desired 5+ years of experience in People Operations / Payroll / Employee Relation matters for APJC


• Experience with HR systems such as Workday and Zendesk. Experience with Core, Talent and Comp is a plus.


• Highly detailed and process oriented


• Solid knowledge of APJC countries employment law and experience operating as lead within these environments. Experience in India local practices is a must.


• Strong customer focus and relentless commitment to employee experience


• Strong oral and written communication skills, effectively presenting information and responding to cross-region and cross-functional customer questions


• Able to prioritize and execute accordingly, ready to report on status on demand


• Strong organizational, problem-solving and time management skills


• Adaptability in a global fast-paced environment


• Extensive experience with consolidating and preparing payroll changes and reports for APJC region, with focus in India and Singapore.

What Makes Cloudflare Special?

We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you'd like to be a part of? We'd love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [e-mail] or via mail at 101 Townsend St. San Francisco, CA 94107.