Branded Service Supervisor - California

Ab Electrolux; California (MO); Remote; USD 85,000 - 95,000; Full time

Job summary

Join a forward-thinking company as an EBS Operations Supervisor, where you'll lead a dynamic team dedicated to enhancing customer service experiences. In this pivotal role, you will oversee daily operations, implement process improvements, and develop talent within your team. With a focus on data analysis and performance metrics, you'll drive continuous improvement initiatives that impact customer satisfaction. This innovative firm offers a flexible remote work environment and a comprehensive benefits package, making it an exciting opportunity for those looking to make a difference in the appliance industry.

Benefits

Discounts on Electrolux products

Family-friendly benefits

Insurance policy plan

Extensive learning opportunities

Flexible career path

Paid parental leave

3-4 weeks of vacation

10 paid holidays

Qualifications

• 5+ years in service, logistics, or dispatch management required.
• 2+ years of leadership experience with high-performing teams.

Responsibilities

• Lead and optimize daily activities of Branded Service Support Teams.
• Analyze data and create reports to align with operational goals.

Skills

Problem Solving

Critical Thinking

Analytical Ability

Communication Skills

Coaching Skills

Organizational Skills

Time Management

Education

High School Diploma

Tools

Excel

PowerPoint

Job description

Power a world of ideas.

At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Join us in our exciting quest to build the future home!

All about the role:

As an EBS Operations Supervisor, you will lead and optimize the daily activities of our Branded Service Support Teams. You will play a pivotal role in driving effortless customer service experiences by maintaining performance metrics, adhering to guidelines, and implementing process improvements. Reporting to the EBS Manager(s), you will supervise and develop a team of EBS Technicians, analyzing data and creating reports to ensure alignment with operational goals.

What you’ll do:

1. Provide professional support and daily direction to EBS Technicians.
2. Communicate team goals and objectives to deliver answer rate, email response time, and service completion targets.
3. Evaluate and execute opportunities to improve customer service experiences through process reviews.
4. Identify, develop, and coach talent through training initiatives and special projects.
5. Administer consistent leadership practices, conduct monthly performance reviews, and track team metrics.
6. Collaborate with cross-functional teams to optimize routes, streamline processes, and ensure resource efficiency.
7. Create and analyze operational reports and dashboards to drive continuous improvement.
8. Represent Ownership Solutions in projects related to Service Delivery strategies.

Minimum Qualifications:

1. High School Diploma required.
2. 5+ years of experience in service, logistics, or dispatch management.
3. 2+ years of people leadership experience, with proven ability to build and lead high-performing teams.
4. Proficiency in Excel and PowerPoint; experience optimizing dispatch team performance.

Knowledge, Skills & Abilities Required:

1. Strong problem solving, critical thinking and analytical ability.
2. Excellent communication and coaching skills, both verbal and written, with ability to interact with varying levels in the organization.
3. Understanding of customer service (contact center, field service and claims management).
4. Superior commitment to customer and consumer satisfaction.
5. Proven ability to work cross-functionally.
6. Highly organized with strong attention to detail.
7. Superior follow-up and follow-through skills.
8. Highly energetic and success-driven leader and team player.
9. Ability to lead and drive change.
10. Superior time management skills and ability to prioritize.
11. Ability to maintain confidentiality regarding proprietary company information.

Where you’ll be:

You will be remote based in California.

Work Environment:

This position operates remotely or in a typical office environment, requiring moderate noise levels and occasional lifting of up to 25 pounds. Reasonable accommodations will be made for individuals with disabilities.

Benefits highlights:

1. Discounts on our award-winning Electrolux products and services.
2. Family-friendly benefits.
3. Insurance policy plan.
4. Extensive learning opportunities and flexible career path.

The anticipated salary range/wage scale for candidates is $85,000 to $95,000 per year. The final pay offered to a successful candidate will be dependent on several factors including experience, skills, and education. Full time employees are also eligible for medical, dental, vision, basic life insurance, our company’s 401k and deferred compensation plan, paid parental leave, 3-4 weeks of vacation, and 10 paid holidays throughout the calendar year. Electrolux will comply with all state and local laws regarding employment leave benefits.

Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through [e-mail]. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.