Mac-First IT Helpdesk & Network Specialist

Drake & Associates; Goerke's Corners (WI); On-site; USD 52,000 - 78,000; Full time

Job summary

Drake & Associates is seeking a customer-focused IT Helpdesk & Network Support Specialist to support our Waukesha and Mequon offices. You will be the primary technical contact for onboarding, hardware/software troubleshooting, and macOS endpoint management, plus manage LAN/Wi‑Fi/VPN and access for our Google Workspace-based environment.

The role thrives in a Mac-centric, Google-native ecosystem with strong networking and identity management fundamentals; 2–4 years of hands-on IT experience is

Qualifications

• Experience 2–4 years in IT Helpdesk, Desktop Support, or Service Desk in macOS environments.
• Strong Google Workspace Admin (SSO/MFA) and Apple Business Manager (MDM).
• Solid understanding of TCP/IP, DNS, DHCP, VLANs, Subnetting, VPNs, and Wi‑Fi standards.
• Experience troubleshooting Apple Mac hardware, peripherals, and network gear.
• Excellent communication and collaboration with non-technical staff.

Responsibilities

• Provide tier-1 and tier-2 support for staff across locations via ticketing, Slack, or in person.
• Provision, deploy, and manage Apple hardware using Apple Business Manager and MDM.
• Administer user accounts, security groups, and MFA within Google Workspace SSO and IAP.
• Troubleshoot productivity tools and core business apps (Salesforce, BambooHR, ActiveCampaign).
• Maintain hardware/software asset inventories and onboarding/offboarding in BambooHR.
• Configure and troubleshoot LAN/Wi‑Fi/VPN; manage VLANs, DNS, DHCP, and firewall rules.

Skills

MacOS experience

Google Workspace Admin

MDM solutions

Networking fundamentals

Troubleshooting

Communication skills

Tools

Apple Business Manager

BambooHR

GitHub

Secret Manager

Salesforce

Google Cloud Platform

Google Identity-Aware Proxy

Job description

Drake & Associates is seeking a customer-focused IT Helpdesk & Network Support Specialist to support our Waukesha and Mequon offices. You will be the primary technical contact for onboarding, hardware/software troubleshooting, and macOS endpoint management, plus manage LAN/Wi‑Fi/VPN and access for our Google Workspace-based environment.

The role thrives in a Mac-centric, Google-native ecosystem with strong networking and identity management fundamentals; 2–4 years of hands-on IT experience is