Mac-First IT Helpdesk & Network Support Specialist

RiseMe; Waukesha (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Drake & Associates seeks a customer-focused IT Helpdesk & Network Support Specialist to support our team across the Waukesha and Mequon offices. You will be the primary technical contact for onboarding, hardware/software troubleshooting, and macOS endpoint management.

You will manage LAN/Wi‑Fi/VPN, MFA, and access across a Google Workspace/GCP/Salesforce ecosystem in a Mac-centric, cloud-first environment. The ideal candidate thrives in networking and identity management roles.

Qualifications

• 2–4 years of hands-on IT helpdesk/desktop support in a macOS environment.
• Strong Google Workspace administration (SSO/MFA) and Apple Business Manager.
• Solid TCP/IP, DNS, DHCP, VLANs, VPNs, and Wi-Fi fundamentals.
• Experience with Apple hardware, peripherals, switches, routers, and Ethernet cabling.
• Excellent written and verbal communication skills.

Responsibilities

• Provide tier-1 and tier-2 technical support for staff across Waukesha and Mequon via ticketing, Slack, or in person.
• Provision, deploy, and manage Apple hardware using Apple Business Manager and MDM solutions.
• Administer user accounts, security groups, and MFA within Google Workspace SSO and IAP.
• Troubleshoot productivity tools (Google Calendar), Salesforce, BambooHR, ActiveCampaign.
• Maintain hardware/software asset inventories and assist with onboarding/offboarding workflows in BambooHR.
• Configure, monitor, and troubleshoot LAN, Wi-Fi, routers, and VPN connectivity across office sites.
• Manage TCP/IP configurations, DHCP reservations, DNS records, VLANs, and firewall rules.
• Coordinate with ISPs and network hardware vendors to resolve outages and line drops.
• Maintain server room cabling, patch panels, and local network equipment.
• Enforce security policies across endpoints and SaaS apps, ensuring MFA compliance.
• Manage access permissions for GitHub and internal environments.
• Maintain SOPs and end-user self-help guides.

Skills

macOS support

Google Workspace

Networking

Hardware troubleshooting

Communication

Tools

Apple Business Manager

MDM solutions

GitHub

Salesforce

BambooHR

Job description

Drake & Associates seeks a customer-focused IT Helpdesk & Network Support Specialist to support our team across the Waukesha and Mequon offices. You will be the primary technical contact for onboarding, hardware/software troubleshooting, and macOS endpoint management.

You will manage LAN/Wi‑Fi/VPN, MFA, and access across a Google Workspace/GCP/Salesforce ecosystem in a Mac-centric, cloud-first environment. The ideal candidate thrives in networking and identity management roles.