Mac-Centric IT & Network Support Specialist

Drake & Associates, LLC; Waukesha, Northern (WI, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Drake & Associates, LLC in Wisconsin is seeking a customer-focused IT Helpdesk & Network Support Specialist to support our team of 60 employees across Waukesha and Mequon. You will serve as the primary technical point of contact for onboarding, hardware/software troubleshooting, and macOS endpoint management.

This role also manages local LAN/Wi‑Fi/VPN, Google Workspace, Google Cloud Platform, Salesforce, and related identity controls, with a Mac-centric, Google-native environment and a strong

Qualifications

• 2–4 years in IT Helpdesk/Desktop Support/Service Desk
• Proficient with Google Workspace Admin (SSO/MFA) and Apple Business Manager (MDM)
• Strong networking fundamentals: TCP/IP, DNS, DHCP, VLANs, VPNs, Wi‑Fi 802.11ax/ac
• Experience troubleshooting Apple Mac hardware and peripherals
• Strong communication skills and ability to explain technical concepts to non‑technical staff

Responsibilities

• Provide tier-1 and tier-2 end-user support for staff across Waukesha and Mequon via ticketing, Slack, or in person
• Provision, deploy, and manage Apple hardware using Apple Business Manager and MDM solutions
• Administer Google Workspace SSO/MFA and Google Identity‑Aware Proxy (IAP)
• Troubleshoot productivity tools and core business apps (Salesforce, BambooHR, ActiveCampaign)
• Maintain asset inventories and onboarding/offboarding workflows in BambooHR
• Configure and troubleshoot LAN/Wi‑Fi/VPN across sites
• Manage TCP/IP configurations, DHCP reservations, DNS records, VLANs, and firewall rules
• Assist in basic cloud networking in GCP, including IAP ingress
• Coordinate with ISPs and vendors to resolve outages
• Maintain server room cabling and local network equipment
• Enforce security policies and MFA compliance; manage access via Google/Secret Manager
• Maintain technical documentation and SOPs

Skills

Google Workspace

Apple Business Manager

MFA/SSO

TCP/IP Networking

DNS/DHCP/VLANs

VPNs

macOS Troubleshooting

Hardware Troubleshooting

Tools

MDM Solutions

BambooHR

Salesforce

GitHub

IAP

Job description

Drake & Associates, LLC in Wisconsin is seeking a customer-focused IT Helpdesk & Network Support Specialist to support our team of 60 employees across Waukesha and Mequon. You will serve as the primary technical point of contact for onboarding, hardware/software troubleshooting, and macOS endpoint management.

This role also manages local LAN/Wi‑Fi/VPN, Google Workspace, Google Cloud Platform, Salesforce, and related identity controls, with a Mac-centric, Google-native environment and a strong