Mac Desktop Support Technician_Onsite

Beacon Hill Staffing Group, LLC; Dodgeville (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

Beacon Hill Staffing Group, LLC is seeking a hands-on Mac Desktop Support Technician to deliver onsite desk-side support across the enterprise in a mixed Mac and Windows environment.

The role focuses on strengthening Mac-focused support, assisting with laptop and endpoint deployment, imaging, and refresh initiatives while ensuring efficient ticket handling and clear escalation when needed.

Qualifications

• Hands-on desktop/endpoint support in a professional setting.
• Troubleshoot Mac hardware, macOS, peripherals, and connectivity.
• Experience with Windows desktops in mixed environments.

Responsibilities

• Provide onsite desk-side support across the enterprise.
• Diagnose and resolve hardware, software, OS, and peripheral issues.
• Support macOS devices and Windows laptops/desktops.
• Assist with device deployment, imaging, and refresh activities.
• Prepare devices with required apps and connectivity.
• Manage ticket-based work with proper closure notes.
• Escalate issues to appropriate teams and document resolutions.
• Maintain asset information and repeatable support processes.
• Provide post-deployment assistance and issue resolution.

Skills

Mac support

Windows support

Imaging/Provisioning

Ticketing/ITSM

Customer service

Independent work

Tools

Jamf Pro

Intune

Apple Business Manager

Mosyle

Kandji

ServiceNow

Jira Service Management

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing.

Desktop & Endpoint Support Role Overview

We are seeking a hands-on Mac Desktop Support Technician to provide onsite desk-side support across the enterprise. This role will help strengthen Mac-focused support capabilities while supporting day-to-day operations and a significant laptop and device refresh initiative in a mixed Mac and Windows environment.

Key Responsibilities

• Provide onsite desk-side support for employees across the enterprise, delivering responsive and professional end-user assistance.
• Diagnose and resolve hardware, software, operating system, peripheral, connectivity, and general end-user issues.
• Support macOS devices while also troubleshooting and maintaining standard Windows laptops and desktops.
• Assist with laptop and endpoint deployment, replacement, setup, configuration, testing, and refresh activities.
• Prepare devices for employees, including required applications, accessories, connectivity, and endpoint settings.
• Support equipment swaps and replacements while helping ensure a smooth handoff and minimal disruption to the user.
• Manage ticket-based operational work, including prioritization, status updates, resolution notes, and accurate closure documentation.
• Escalate complex or unresolved issues to the appropriate technical teams and collaborate through resolution.
• Maintain accurate asset and device information and contribute to repeatable support and refresh documentation.
• Provide post-deployment assistance and resolve issues identified after device setup or replacement.

Required Qualifications

• Hands-on experience providing desktop, desk-side, field, or endpoint support in a professional environment.
• Practical experience troubleshooting Mac hardware, macOS, applications, user profiles, peripherals, and connectivity issues.
• Experience supporting Windows desktops and laptops in a mixed-device environment.
• Experience with laptop deployment, imaging or provisioning, device refreshes, equipment replacement, or workstation setup.
• Working knowledge of ticketing or IT service management processes, including clear documentation of troubleshooting and resolution steps.
• Strong customer service, communication, problem-solving, and organizational skills.
• Ability to work independently while coordinating effectively with broader infrastructure, endpoint, and service desk teams.

Preferred Qualifications

• Enterprise Mac support experience, particularly in an environment with a sizable Mac population.
• Experience with Mac management or deployment platforms such as Jamf Pro, Microsoft Intune, Apple Business Manager, Mosyle, or Kandji.
• Familiarity with endpoint encryption, device enrollment, software distribution, and enterprise security requirements.
• Experience with asset tracking and ticketing platforms such as ServiceNow, Jira Service Management, Remedy, Freshservice, or a comparable system.
• Experience supporting executives, developers, creative teams, or other users with specialized Mac workflows.
• Relevant certifications such as CompTIA A+, Apple device support credentials, Jamf certifications, or Microsoft endpoint certifications.

What Success Looks Like

• Users receive timely, courteous, and effective onsite support.
• Mac and Windows incidents are resolved using a structured troubleshooting approach and documented accurately.
• Device refresh and replacement work is completed consistently, with equipment tested and ready for use.
• Issues are owned through resolution or transferred with clear context to the correct escalation team.
• The technician helps expand practical Mac support depth across the organization.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you. Beacon Hill. Employing the Future