M365 & Teams Help Desk Specialist – Hybrid

ExaSlate; Madison (WI); Hybrid; USD 30,000 - 47,000; Full time

Job summary

ExaSlate is seeking a detail-oriented Help Desk Specialist to support Microsoft 365 and related services in a hybrid Madison, WI environment. You will troubleshoot, deploy software, and assist with new devices while maintaining excellent customer service.

The role requires 3–5 years of help desk experience, strong communication, and the ability to work alternately on-site and remotely. Travel within the Madison area is rare. Onboarding starts onsite for initial weeks.

Qualifications

• 3-5 years of experience in a help desk environment.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance via phone, email, or ticketing system.
• Document all customer interactions in the ticketing system.
• Perform remote troubleshooting and diagnostic questioning to resolve issues.
• Manage and progress tickets in a timely manner.
• Determine the best solution based on issue details.
• Assist with PC and mobile deployments, software installations, and post-image configuration.
• Record events and problems and update resolution logs.

Skills

Help desk experience

Customer-focused

Problem solving

Communication

Tools

Windows 11

Microsoft 365

iOS / iPadOS devices

Intune

Endpoint Configuration Manager

Job description

ExaSlate is seeking a detail-oriented Help Desk Specialist to support Microsoft 365 and related services in a hybrid Madison, WI environment. You will troubleshoot, deploy software, and assist with new devices while maintaining excellent customer service.

The role requires 3–5 years of help desk experience, strong communication, and the ability to work alternately on-site and remotely. Travel within the Madison area is rare. Onboarding starts onsite for initial weeks.