Hybrid IT Help Desk II — Windows & M365 Specialist

Beacon Technologies, Inc; Madison (WI); Hybrid; USD 30,000 - 41,000; Full time

Job summary

Beacon Technologies, Inc. is seeking an IT Help Desk II Technician for a hybrid role in Wisconsin, supporting end users and enterprise environments. The position emphasizes customer service, troubleshooting, and strong Microsoft technology experience.

Responsibilities include phone and ticket-based support, hardware/software deployment, and knowledge management. The role requires 3+ years of help desk experience and the ability to lift up to 40 pounds, with onsite and remote work alternating

Qualifications

• Minimum of 3 years of experience in a Help Desk or Desktop Support role.
• Experience supporting Windows 11, Microsoft 365, and Apple mobile devices (iPhone/iPad).
• Experience with software installations, deployments, and troubleshooting.
• Strong customer service and communication skills.
• Ability to work independently and prioritize multiple tasks.
• Ability to lift and move computer equipment weighing up to 40 pounds.

Responsibilities

• Serve as the primary point of contact for end users seeking technical assistance via phone, email, ticketing systems, and walk-up support.
• Troubleshoot and resolve hardware, software, and connectivity issues using established procedures.
• Document interactions, troubleshooting steps, and resolutions in the ticketing system.
• Manage assigned tickets and service requests in a timely manner.
• Deploy, configure, and support desktop computers, laptops, and mobile devices.
• Perform imaging, software installations, and post-deployment configuration.
• Support Microsoft 365 applications and related productivity tools.
• Create and maintain knowledge base articles and documentation.
• Identify documentation gaps and improve support processes and knowledge sharing.
• Provide guidance to team members as needed.
• Assist with endpoint security and device management initiatives.

Skills

Customer service

Troubleshooting

Communication

Time management

Tools

Windows 11

Microsoft 365

Apple devices (iPhone/iPad)

Ticketing systems

Microsoft Teams

Intune

ConfigMgr/SCCM

Job description

Beacon Technologies, Inc. is seeking an IT Help Desk II Technician for a hybrid role in Wisconsin, supporting end users and enterprise environments. The position emphasizes customer service, troubleshooting, and strong Microsoft technology experience.

Responsibilities include phone and ticket-based support, hardware/software deployment, and knowledge management. The role requires 3+ years of help desk experience and the ability to lift up to 40 pounds, with onsite and remote work alternating