Tier 2 Help Desk Specialist: Microsoft 365 & Hybrid Support

Technoviz LLC; Madison (WI); Hybride; USD 52 000 - 78 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Opportunity for advancement

Training & development

Résumé du poste

Technoviz LLC in Madison, WI, is seeking a hands-on Help Desk Technician to support Microsoft 365, Teams, and Intune, ensuring smooth delivery of solutions across the enterprise.

This role combines Tier 1 and Tier 2 support, requires 3–5 years in a help desk, a strong focus on customer service, and a hybrid schedule with 50% onsite work and remote weeks, plus occasional travel to other locations as needed.

Qualifications

• 3–5 years of experience in a help desk environment.
• Proven experience with the Microsoft 365 suite, Teams and Intune.
• Knowledge of Windows 11 and Apple mobile devices.
• Strong customer service and problem-solving skills.

Responsabilités

• Serve as first point of contact for customers via phone, email, or ticketing system.
• Document all interactions in the ticketing system.
• Perform remote troubleshooting and diagnose issues.
• Manage tickets and respond in a timely manner.
• Determine best solutions and provide guidance.
• Develop or update Knowledge Base articles.
• Deploy PCs and mobile devices and assist with new equipment.
• Image computers and perform post-image configuration.
• Record events and resolutions for future reference.

Connaissances

Microsoft 365 suite

Microsoft Teams

Microsoft Intune

Windows 11

Apple iOS/iPadOS devices

Troubleshooting

Customer service

Remote troubleshooting

Documentation / knowledge base

On-site and remote support

Outils

Jira Service Management

Description du poste

Technoviz LLC in Madison, WI, is seeking a hands-on Help Desk Technician to support Microsoft 365, Teams, and Intune, ensuring smooth delivery of solutions across the enterprise.

This role combines Tier 1 and Tier 2 support, requires 3–5 years in a help desk, a strong focus on customer service, and a hybrid schedule with 50% onsite work and remote weeks, plus occasional travel to other locations as needed.