M365 Platform Operations Manager - Onsite Orlando

Apex Systems, LLC; Orlando, Northern (FL, KY); Hybrid; USD 143,270,000 - 180,466,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K with company match

ESPP

Job summary

Everforth Apex is seeking an M365 Platform Operations Manager for a 6-month contract to hire in Orlando, FL. The role focuses on the day-to-day management of productivity, communication, voice, and customer engagement platforms, ensuring reliability, documentation, and proper staffing coverage.

Responsibilities include vendor management, architectural oversight, and budget input while collaborating with a global IT services team. Onsite work in Orlando is required.

Responsibilities

• Manage the day-to-day delivery and operational health of assigned productivity, communication, voice, and customer engagement platforms.
• Ensure services are reliable, supportable, appropriately documented, and operated in accordance with established service expectations.
• Ensure appropriate operational coverage and escalation support; address workload, skill, performance, and resource concerns and escalate broader staffing needs to the Director.
• Define project activities, assign resources, coordinate schedules, manage dependencies, and monitor delivery commitments within the assigned portfolio.
• Provide technical direction and management oversight for architecture, engineering design, integration, and implementation decisions.
• Manage day-to-day vendor relationships, technical escalations, support cases, service reviews, and delivery commitments.
• Coordinate renewals, licensing analysis, purchasing activities, invoice review, forecasts, and budget inputs for assigned services.

Job description

Everforth Apex is seeking an M365 Platform Operations Manager for a 6-month contract to hire in Orlando, FL. The role focuses on the day-to-day management of productivity, communication, voice, and customer engagement platforms, ensuring reliability, documentation, and proper staffing coverage.

Responsibilities include vendor management, architectural oversight, and budget input while collaborating with a global IT services team. Onsite work in Orlando is required.