M Club Attendant

UNC Charlotte Marriott Hotel and Conference Center; Charlotte (NC); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a warm and welcoming team at a premier hotel in the University City, where you can make a difference in guests' experiences. As a M Club Attendant, you'll provide exceptional service and create memorable moments for visitors, ensuring their needs are met with a smile. This role offers an opportunity for personal growth in a supportive environment, where your contributions are valued. Enjoy a range of benefits including medical insurance, paid time off, and discounts on hotels and restaurants. Be part of a recognized team dedicated to excellence in hospitality!

Benefits

Medical, Dental & Vision Insurance

Health Savings and Flexible Spending Accounts

Basic Life and AD&D Insurance

Paid Time Off

401(k) Program with Employer Matching

Employee Assistance Program

Tuition Reimbursement

Discounts on Hotels and Restaurants

Qualifications

• One year previous customer service experience required.
• Ability to communicate effectively in English; second language is a plus.

Responsibilities

• Provide information and assist guests with their needs.
• Set up and maintain breakfast buffet and honor bar.
• Service guest comments and complaints according to procedure.

Skills

Customer Service

Communication Skills

Knowledge of Hotel Policies

Bilingual (desirable)

Education

High School Education or Equivalent

Job description

Why us?

UNC Charlotte Marriott is excited to welcome a M Club Attendant to our team. If you want to be part of the #1 team in the University area, come join us as we grow together on this wonderful hospitality journey.

#workwhereYOUBELONG.

We are a warm and welcoming here at the UNC Charlotte Marriott, a 226-room hotel featuring 24,000 sq ft of meeting space conveniently located north of the downtown Charlotte area. We are excited to be the newest gathering place featured in the university area with our Golden Owl Tavern. We are easily located north of the city on the campus of University of North Carolina at Charlotte. A compact and cozy place to chill and enjoy managed by Sage Hospitality.

Our team represents the best and brightest in the industry, we are an award-winning team, most recently our property, was awarded the Hotel of the Year from the NFL NFC for outstanding hotel service! and ranked in the top ten of Marriott Branded hotels in several categories. Join forces with the top hospitality team and help navigate our guests through their journey. Together we create a friendly, supportive culture that is intriguing and refreshing to those who are seasoned in hospitality as well as those putting their toes in the water for the first time.

As a member of the team, you will have the opportunity for personal growth, and to impact the growth and development of your team, while we continue to focus and engage with our community to enrich lives one experience at a time.

The vision for Sage Hospitality is to be recognized by our customers as the best in our business through ensuring a culture that makes the ordinary extraordinary! Join us today!

Make your mark at the quintessential spot in the University City, a true landmark location.

A Rewarding Experience:

• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Companys 401(k) program with employer matching.
• Employee Assistance Program
• Tuition Reimbursement
• Great discounts on Hotels, Restaurants, and much more

Job Overview

Provide information concerning the hotel and the city to the guests and service their immediate needs as thoroughly as possible. Create unique experiences for our guests in the market that create guest loyalty and support overall service experience.

Responsibilities

• If applicable, set-up and maintain continental breakfast buffet, honor bar and hors d'oeuvres.
• Provide information and assist guests concerning: restaurants, theater/musical productions, airlines, automobile, rentals, transportation directions, office services, beauty/barber establishments, any other appropriate services and render the services of reservations for such.
• Offer services of ticket agencies, limousine service and tour guide organizations to guests.
• Service each guest comment/complaint according to procedure -escort and service VIP guests.

Qualifications

Education/Formal Training

High school education or equivalent experience.

Experience

One year previous customer service related experience.

Knowledge/Skills

• Requires knowledge of hotel policies, procedures and services.
• Ability to communicate in English. Second language is desirable.
• Ability to achieve positive guest relations and maximize guest satisfaction.
• Excellent hearing required to communicate in person and on telephone frequently.
• Moderate vision required to set-up food display.
• Understand recreational information.
• Excellent speech communication skills required for continual interaction with guests. Frequent use of phone. Excellent comprehension and literacy required to make reservations for guest recreation.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lifting of food and beverages on and off carts 15% of time, 20 lb. maximum.
• Pushing/pulling small cart.
• Bending and possibly kneeling required to set up/break down breakfast and/or hors d'oeuvres.
• Mobility -able to move food and beverages from kitchen up to Concierge Lounge in the elevator (round trip).
• Continuous standing 10% of time -communicating with guests. Sitting 40% of time, making reservations, dispensing information

Environment

Work inside 95% shift.

Source: Hospitality Online