M Club Attendant

Sage Restaurant Group; Charlotte (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is looking for a dedicated M Club Attendant to join their award-winning team in Charlotte. This role offers a unique opportunity to provide exceptional service and create memorable experiences for guests. The ideal candidate will thrive in a supportive culture that values both seasoned professionals and newcomers. You will engage with guests, assist with their needs, and contribute to a friendly atmosphere that fosters loyalty. If you are passionate about hospitality and want to make a difference, this position is perfect for you.

Benefits

Health Savings Accounts

401(k) Plan with Employer Matching

Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Discounts on Hotels and Restaurants

Qualifications

• At least one year of customer service experience.
• Knowledge of hotel policies and excellent communication skills.

Responsibilities

• Set up and maintain breakfast buffets and honor bars.
• Assist guests with information and reservations.
• Handle guest comments and complaints professionally.

Skills

Customer Service

Communication Skills

Guest Relations

Problem Solving

Education

High School Diploma or Equivalent

Job description

M Club Attendant Charlotte, North Carolina - Apply Now

UNC Charlotte Marriott is seeking a dedicated M Club Attendant to join our team. If you want to be part of the #1 team in the University area, join us as we grow together on this hospitality journey.

#workwhereYOUBELONG

We are a welcoming hotel located north of downtown Charlotte, featuring 226 rooms and 24,000 sq ft of meeting space. Our Golden Owl Tavern is a new gathering spot on the UNC Charlotte campus, managed by Sage Hospitality.

Our award-winning team was recently named Hotel of the Year by the NFL NFC for outstanding service and is ranked in the top ten of Marriott-branded hotels in several categories. Join us to help navigate our guests' journeys and contribute to a friendly, supportive culture that values both seasoned hospitality professionals and newcomers.

As part of our team, you'll have opportunities for personal growth and to influence the development of your colleagues, while engaging with our community to enrich lives one experience at a time.

Our vision is to be recognized as the best in our business by ensuring a culture that "makes the ordinary extraordinary." Join us today and make your mark at a landmark location in University City.

Benefits:

• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick leave, and holidays
• Participation in the company’s 401(k) plan with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Discounts on hotels, restaurants, and more

Job Overview

Provide guests with information about the hotel and the city, and serve their immediate needs to create memorable experiences that foster guest loyalty and enhance overall service quality.

Responsibilities

• Set up and maintain breakfast buffets, honor bars, and hors d'oeuvres if applicable
• Assist guests with information and reservations for restaurants, entertainment, transportation, and other services
• Offer ticketing, limousine, and tour guide services
• Handle guest comments and complaints professionally, including VIP guests

Qualifications

Education/Formal Training

High school diploma or equivalent

Experience

At least one year of customer service experience

Knowledge/Skills

Knowledge of hotel policies, procedures, and services; excellent communication skills in English; second language preferred; ability to build guest relations and ensure satisfaction; good hearing and vision; understanding of recreational information; strong verbal skills for continuous guest interaction; literacy for reservations and information dissemination

Physical Demands

Must be able to lift up to 20 lbs, push/pull carts, bend, kneel, and stand or sit for extended periods. Reasonable accommodations can be provided for individuals with disabilities.